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15 Ratings • 4 Comments

3.5
  • 7
  • 2
  • 1
  • 1
  • 4

Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
11.3 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 12 of 15 Ratings

Poor Communication

I had test done over 2 weeks ago and still have not heard anything

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bed side manner?

It took the good doctor a full day to tell me the results of the tests when he knew them immediately. He did not talk to me, the patient til the next day. His bedside manner is lacking. The procedure went well. The next day I was to be released and it was 3:30 before it happened so I was charged another day in the hospital.My insurance company really likes that.

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Dr. Ayub Merchant

I have IBS and reflux disease. Dr. Merchant is my Physician of choice. He is thorough, knowledgeable, kind, gentle and answers all my questions. He takes the time to explain things to you in a manner you will understand. His nurse Taylor is so kind and understanding. When I had a problem, she called the next day to see how I was doing. The staff is great also. If you choose Dr. Merchant you will not be disappointed.

Wait time
5 minutes
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Good Listener

A superior diagnostician needs to be a superior listener. Dr. Merchant has that quality along with his medical skills. His communication skills are also excellent.

Wait time
20 minutes
Easy Appointment
Promptness
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Three Stars

Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Four Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

One Star

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