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Dr. Barbara M Muina Is this you?

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41 Ratings • 12 Comments

4.2
  • 29
  • 0
  • 5
  • 1
  • 6

Quality Rating

Highly Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
53.4 min

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Showing 12 of 41 Ratings

Amazing Physician

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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EXTREMELY RUDE OFFICE STAFF/RECEPTION AREA

Great and thorough. Very good Doctor. Wait is eternal, but she dedicates all the time needed with the patient. THE RECEPTION STAFF IS AS RUDE AND UNEDUCATED AS THEY COME. IT IS PATHETIC. THEY ARE NOT TRAINED PROFESSIONALLY AND VERY, VERY UNCARING. Nurses are okay.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

They are excellent !!!

Easy Appointment
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Terrible Physician

Terrible bedside manner, she is rude to her patients and employees alike. Office staff is beyond rude, the wait is ridiculous. The only positive thing I can say is the office is clean.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

The wait time is to much

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Thank you for being such a great Doctor.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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One Star

If you are looking for a doctor whose team provides outstanding customer service, then this is NOT the doctor for you. First and foremost for the past year every time I have had a visit at Dr. Barbara Muina's office the experience has been extremely unpleasant. Their nurses and front desk receptionist are not only incompetent, but are also rude, disrespectful, forgetful, unknowledgeable, and unfit for their positions. On a scale of 1-10 their customer service to patients is NEGATIVE. The reason I say this is because whenever I call to make an appointment, even for an urgent matter, I get placed on hold for over 15 minutes and then hung-up on. Also whenever I go in for a visit, the wait time to be taken into a room is over 2 and a half hours at the least. Other incidents that have occurred this past year where their team has treated me below poorly as a patient include, forgetting to conduct a blood test that I specifically requested, canceling an emergency related appointment that I requested and not re-scheduling in an appropriate manner and time frame, forgetting to provide me with results from an ultrasound, and LOSING a blood test of mine as well. What doctor allows their nurses to get away with this disastrous treatment?! I am honestly repulsed and recommend that anyone considering this doctor seriously take my review to heart. I repeat, if you want good customer service this is NOT the office you want to visit. The nurses are careless and irresponsible and I am switching immediately for the sake of my health!!!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

I waited three hours to be seen by this doctor and I will never go back. They overbook appointments showing that they have no respect for the patient's time.

Wait time
56 minutes
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One Star

I don't recommend the doctor to anyone!!! If you want to waist your time and money go to see Dra Muina.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Great Doctor. Horrible office staff

She is a great doctor very thorrough. The office staff is incompetent! 3 to 4 hours wait. Poor management!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Well worth the wait!

Yes,the waiting time to see the doctor is outrageous. However, once you are actually with the doctor you forget of how long you had to wait. Dr. Muina is an excellent doctor, very thorough and assertive in her diagnosis and treatment. The big problem seems to be the office staff's lack of concern for the patients and lack of pride in what they do. The staff has been an ongoing problem at this office.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Five Stars

I have been a patient of Dr. Muina for 9 years and refuse to change doctor. She is the best

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