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Dr. Bennett Fein Is this you?

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12 Ratings • 5 Comments

3.4
  • 6
  • 1
  • 1
  • 0
  • 4

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
17.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 12 Ratings

bad staff

Rude staff, not going back

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Five Stars

I have visited Dr Fein's office on several occasions over the course of five years, for Colonoscopy and for Hep C treatment. The doctor and staff there are very thorough, focused, polite and understanding. In other words, they run a very tight ship. I have no experienced anything negative throughout my ordeals.

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former patient

Staff is not organized and very rude. After making apppointment I was reminded 3-4 times per phone of appt. time and I even agreed to come in at a different time. The same day of appointment staff calls and informs me not to come. They need to discuss with doctor regarding me. I had moved out of area and just recently moved back. I explained all this to staff and made the appointment several months earlier back in May 2015. i filled papers out and even ask if they wanted me to come in and sign a release for my records which had been sent to Roanoke to another dr..however they said no just make your appt.JULY 14th 2015. I asked why they were cancelling apt. and was told it was there policy that if you left there practice you could not come back. I WAITED 2MONTHS to be told that and even changed my schedule and missed a lunch day with my two grand children. Treating people in this fashion says alot about the office and the staff. I called my pcp and I am going to another dr. or back to roanoke. i do not want to be treated with such disrespect. I lost valuable time something they do not seem to care about.

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Five Stars

I visited his office for an appointment to be set up for a colonoscopy. I have a family history of colon cancer and have had several of them before. He was very up to date on when a person in my situation should have it done. The staff were all very nice and it made the visit pleasant. When I had the colonoscopy at the hospital he again treated me like I was his only patient that day

Wait time
20 minutes
Easy Appointment
Promptness
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One Star

Awful staff - told him there was nothing they could do for him. Then hung up on him!

Wait time
30 minutes
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Promptness
Friendly Staff
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Appropriate Follow-up
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Five Stars

Five Stars

Four Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

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