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19 Ratings • 3 Comments

3.9
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Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
39 min

Showing 12 of 19 Ratings

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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I cannot get my results from the tests that Dr Lo ordered. I called and left a message for her nurse to return my call. No one ever called me back. It's been almost a month. My results are not even online.

Wait time
56 minutes
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AVOID AT ALL COSTS!!!!!!!! Go to anyone else!!!!

Absolutely no follow-up!! Tried for weeks to get my results and never heard back. Had to call the Director of AMITA Health for the region, just to get Betty Lo to call me back and when she did, she left a message and has never tried again since. Never received my results and her office is so impossible to call and get a hold of even a nurse, that its not worth it! Health Insurance is filing a claim to remove my appointment seeing her all together so I can go to someone else under my coverage.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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