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Dr. Brian Henry Is this you?

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9 Ratings • 1 Comment

3.9
  • 4
  • 2
  • 0
  • 3
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Quality Rating

Satisfied

Friendly Staff
Promptness
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
15 min

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Showing 9 of 9 Ratings

Doc is great if you can reach him. Office contact is awful.

Posted on August 13th, 2013

Doctor Henry is warm and personable . However the ability to reach the doctor or a person to speak with is awful. When you call with any issue other than needing an appointment, you get terrible service. You can never reach a person, only leave a message for his nurse who determines when she will reply, typically she doesn't return calls until days end, if you get a call back that day. Her only response is set an appointment or go to the emergency room. Oh yes, he will not be able to see you for days. If you call at night after hours the only message the exchange will take is an appointment cancellation otherwise call again the following day to leave another voice mail message on the phone. There is no way to email the doctor or office and no fax other than a Rx request. Oh by the way, need his nurse to follow up with a rehab hospital for records, she can't be bothered unless you practically berate her into it. Dealing with this office is the most frustrating experience. I would give Dr Henry a higher rating but he is responsible for his office policy...the customer service is the worst I have ever experienced. Perhaps he has too many patients to be too worried about it. We haven't experienced any improvement, it just gets worse. We are shopping for a new MD.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on January 12th, 2017

Four Stars

Posted on January 11th, 2017

Five Stars

Posted on February 26th, 2016

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on October 20th, 2014

Two Stars

Posted on September 15th, 2014

Two Stars

Posted on August 26th, 2014

Five Stars

Posted on March 14th, 2011

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on November 2nd, 2010

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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