Brian Russel Kaplan, MD

Dr. Kaplan is an amazing doctor with a great caring nature. We came to him with 2 ectopic pregancies, 1 miscarriage. I have PCOS so it was not going to be busy. We had a very successful retrieval and got many embryos. We were pregnant with frozen embryo transfer our first try with IVF. I had to do frozen as I have a lot of eggs retrieved. The staff at FCI River North and Highland Park, was amazing. Dr Kaplan administered a great protocol. Our daughter is almost two. I am so grateful for Dr. Kaplan and the staff at FCI. This is the Dr and staff that will get you pregnant. Thank you!

I have been a patient of Dr. Kaplan since 2014. He was highly recommended by pretty much everyone, and he MAY HAVE BEEN one of the best when I froze my eggs 4 years ago; however, my experience with him over the past 7 months has been heartbreaking. Dr. Kaplan now has too many patients and he does not take the time to get to know any of them. He still had no idea who I was after 4 years and six cycles. For awhile I thought there was just a problem with the nurses communicating the correct information, but during this passed cycle, the nurses prescribed me the wrong medication and I found out only 1 hour before I was supposed to trigger. They informed me that they don't look back at patients' charts, they just give the protocol from Dr. Kaplan. What I realize now is that Dr. Kaplan does not accurately record conversations with patients and he does not review patients' charts before seeing them or giving out the medication instructions. Even in my most recent conversation with him, he told me I had poor egg quality and that was why I could not stay pregnant, but not once in 6 cycles did he check my AHM levels. During my first embryo transfer a few months ago, I asked him to remove polyps from my uterus, but he said it was an unnecessary surgery. After a miscarriage two months later, I had another saline ultrasound, and he acted like he had discovered something brand new when he found polyps in my uterus! He claimed that was the reason for my miscarriage said I needed them removed immediately. The ultrasound technicians are really wonderful, but the nursing staff and the staff at the lab are inconsistent, condescending, and unprofessional. I often had to consult with fertility nurses outside of the practice to confirm my instructions. I overheard 3 different women in the waiting room at my transfer discussing how horrible the communication was during the passed year or so; one of them referred to her experience as being just another number in the cattle call. I have had nothing but wonderful things to say about Dr. Kaplan in the past, and now I am second guessing my choice to stay with him for so long without getting a second opinion. I am not sure if he just doesn't care anymore or if he is overbooked with patients. The doctor who initially referred me to him, also a patient of his, said she has heard the same story from many of her patients and is no longer referring anyone to him. To make matters worse, I am now being punished for leaving the practice and am required to pay $250 to release my embryos from his lab and another $275 to have them transported...because women experiencing infertility have so much extra cash floating around. This whole thing just makes me so sad. I don't usually complain or write reviews, but I wouldn't wish this experience on anyone. I met with my new doctor this morning and while he was not surprised I had issues, he was shocked at the details of my experience.