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Dr. Carlos L Perez Is this you?

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19 Ratings • 7 Comments

3.8
  • 9
  • 1
  • 5
  • 2
  • 2

Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
32.9 min

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Showing 12 of 19 Ratings

best doctor

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Received excellent care from this office

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Three Stars

Love Dr Perez !! His office staff is very unproffessional of any I have ever seen. You can not get them to answer a phone, they are very disrespectful and the one that sits at the front desk is just rude. I had to quit making appts with him because I could never get them and if by chance I had to cancel a appt I had to drive 32'miles to cancel because the rude one at at TH front desk would not answer a phone.

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Four Stars

Dr. Perez is very caring, concerned and thorough. His office staff, however, should all be fired and start over. It takes days and days to get anyone to answer the phone, they are rude when you do finally reach them and they don't have a clue on the billing. It is really sad to find a really decent doctor, just to never be able to reach him for an appointment when you need him.

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
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Appropriate Follow-up
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Appointments

No one answers the phone at the office. The hospitals, nurses, pharmacists and all of the patients that I have visited with say the same thing. NO ONE ANSWERS THE PHONE!!! They tell you to call and schedule an appointment but that is not possible because they never answer the phone. They have big signs in their office stating that they will not fill pain medication on the weekend and that it has to be called in during business hours. Again that is impossible because no one answers the phone. Also, Dr. Perez used to spend time with his patients and listen to them now he herds them in like cows and acts as though he does not care about them at all.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
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excellent

Dr. Perez, and Staff is excellent

Wait time
10.0 minutes
Easy Appointment
Friendly Staff
Bedside Manner
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One Star

The office staff and Dr. Perez have repeatedly taken over a week to get my prescriptions to the pharmacy. The last time I was there they scolded me for calling too much during a time when I couldnt get my medications. They are unorganized, rude and they absolutely do not have any compassion for someone who can't breath. I am waiting for Dr. Perez' signature on a fax for going on 2 weeks now. I will be changing Dr.s as soon as I can.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
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Four Stars

One Star

Five Stars

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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