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41 Ratings • 13 Comments

4.2
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Quality Rating

Highly Dissatisfied

Wait Time
11.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

Showing 12 of 41 Ratings

Exceptional

There are not enough words to describe the compassion, expertise and professionalism Dr. Kashefi exhibited during my recent visits for kidney stones. On a scale of 1-10 I would rate Dr. Kashefi a 20+

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Excellent Dr. with excellent people skills

I saw Dr Kashefi after my doctor said my PSA numbers went up. I was able to see her the next day and had very little waiting time. Her staff is excellent and Dr. Kashefi examined me. She said I might want to get a biopsy or I could wait and see if my numbers go up. I decided to do the biopsy and it was done within the week. Dr. Kashefi took the time to explain everything she was going to do which helped me relax. After the results were in, she called me to tell me I had cancer in my prostate and scheduled a meeting right away at the end of her work day, so she could take all the time I needed to ask questions. She offered options and support and was very caring. She and her staff were excellent and I would recommend her to all of my friends and family!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Insensitive Doctor and Staff

Horrible, I repeat HORRIBLE experience. I had an emergency situation that required contacting Dr. Kashefi for an appointment as soon as possible. I called the office and she was on lunch so I left a message stating that it was an urgent situation. Three hours later there was no call back. I ended up calling them again and the staff was extremely rude and told me that Dr. Kashefi was busy and couldn't see me for a couple of days. They did not even want to hear about my situation and were giving me attitude when I asked if there was anyway I could speak to her. They passed me along to a different receptionist who was awful. She was giving me attitude about how loud my phone was and kept repeating herself rudely after I had answered her questions. I started complaining to her about the horrible service I was receiving during this pressing and stressful situation and she gave me attitude and then HUNG UP ON ME. This was seriously the WORST, ABSOLUTELY WORST experience I have had. I ended up calling a different urologist at Pomerado who was friendly and got me in for an appointment right away. Stay away from this doctor and her staff at all costs.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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