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Dr. Carolyn D Welty Is this you?

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4 Ratings • 1 Comment

3.0
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Quality Rating

Satisfied

Wait Time
5 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 4 of 4 Ratings

Great Doctor, but hard to get an appointment

My elderly mother has been a patient of Dr Welty for several years. Dr Welty is an excellent doctor - she knows her stuff and I trust her opinion. The office for this busy group practice needs a re-do, however. Even with two people at the reception desk, they still seem to be constantly overloaded with phone calls and scheduling. It is very difficult to reach them by phone (frequently get a message saying they are on another line - no voicemail option - and they close every day for lunch so you cannot call then), and the answering service and phone tree are very difficult for old folks to navigate. You have to schedule appointments well in advance - it is almost impossible to get a same-day appointment, and very difficult to get a same-week appointment.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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