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Dr. Cassandra Hernandez-Sheppard Is this you?

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11 Ratings • 6 Comments

4.4
  • 8
  • 0
  • 2
  • 0
  • 1

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
16.6 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 11 of 11 Ratings

Experience

I had a great experience at this location, staff was friendly, Dr. Sheppard was attentive and informative, she was precise and prompt, offered options and gave me positive feedback which i appreciated.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Great treatment every time.

Dr. Sheppard is always compassionate, caring and down to earth. She takes her time with you and makes sure all your questions are answered. I would follow her if she ever moved her practice. The office staff is professional.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

The weather has been truly terrible this week and my family doctor closed his office. I went to CareNow because I could not wait for my family doctor to open back up. After being seen by the doctor there I was diagnosed with pneumonia and Dr. Sheppard was wonderful! She made sure I understood the importance of following the directions for taking my medications and also to follow up to make sure I was not getting worse. I was going to go to my family doctor for my follow up but his office was still closed due to the weather so I came back to see Dr. Sheppard again. I am very pleased with my experience and will definitely use CareNow for my health needs in the future.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Fantastic consistent doctor. Very thorough across all of our family members, good listening skills, and a partner in better health.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Quick and easy! She really listened to my concerns.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Was treated at CareNow walk-in facility in West Frisco. A grinding-rasp tool used with pneumatic tools, had disintegrated & lodged a piece of metal shrapnel in my bicep. I was taken back within minutes to clean & Examine extent of injury. X-ray was done to insure no metal pieces left in arm after removal, stitches followed to close wound, along with a tetanus shot & antibiotics prescribed. Everyone involved was professional, warm, caring & friendly. Would I recommend? YES!!!

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Four Stars

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

One Star

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