- Easy Appointments
- Friendly Staff
- Accurate Diagnosis
- Bedside Manner
- Spends Time With Me
- Appropriate Followup
- Wait Time
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Have you seen Dr. Catherine N Okoronkwo?
A review by a patient that verified they have visited Dr. Catherine N Okoronkwo - Posted on January 17th, 2018
Don’t frustrate yourself coming here. The wait time is over an hour each time. Only one doctor at the office. Staff are not friendly. The office has no heat in the winter and the doctor is not knowledgeable with diagnoses. I urge you to read reviews before choice a primary Doctor. That was my 1st mistake.
Self-verified patient of Dr. Catherine N Okoronkwo - Posted on July 5th, 2016
Patients are treated with respect and I was able to make an appointment really quick. No problems going to Kelsom Clinic in Mesquite, Texas.
A patient who verified they visited Dr. Catherine N Okoronkwo - Posted on February 9th, 2016
I have called at least (4) times and left a message trying to get an appointment. Left on hold over 5 minutes twice, hung up on twice. The doctor will be losing new and old patients due to the staff. I attempted to get an appointment and give the doctor a chance, but couldn't make it past the initial call.
A patient who verified they visited Dr. Catherine N Okoronkwo - Posted on September 15th, 2015
Very cold dr. didn't even look in my face .. Didn't show up for appointments .. acted like a machine
A patient who verified they visited Dr. Catherine N Okoronkwo - Posted on July 28th, 2015
I just wonder how do these people work by delaying patients for more than 3-4 hours. They have no value for their time. They simply try to take as much money as they can without treating the patient. They are just horrible and pathetic. the staff and doctor both.
A review by a patient that verified they have visited Dr. Catherine N Okoronkwo - Posted on February 17th, 2014
Stay away from this doctor! She and her staff are the most unfriendly I have ever met. During the first visit she had her back to me the whole time. There wasn't any examination. She disputed everything I said when explaining my previous medical history. When I asked her to write a Rx for the medication I have been taking for the last 3-4 years, she said how do I know you aren't using this for weight loss. Weight loss is only 1 of the many side effects of the medication. I had to call 3 times to get her to write a referral to a specialist. I called her about another problem and never received a call back.
If office staff is incompetent.... fire them!
Self-verified patient of Dr. Catherine N Okoronkwo - Posted on April 11th, 2012
While the doctor may be competent in diagnosis, if the problem involves any extra testing the office staff makes the situation unbearable. They blame all problems of not getting a procedure approved on the patient and/or the insurance company, admitting no culpability in the situation. They do not submit required paperwork to insurance companies that results in requests being denied. The office staff even says that it is too hard to get the doctor (in their own practice!!) to sign the necessary paperwork.... REALLY????? What this doctor needs is an office staff who can handle problems and who follow up to ensure proper customer service for each patient. Sure, working with insurance companies is hard work for them... but that IS WHAT THEY ARE PAID FOR!!! Just do it! And... at times a refill requires a 2.5 hour visit. Inexcusable. Dr. O if you read this... wake up and invest in an experienced and intelligent office staff!!
Physicians to avoid!
Self-verified patient of Dr. Catherine N Okoronkwo - Posted on November 28th, 2011
Dr. Catherine Okoronkwo and the nurse practitioner, Ms Roseline do engage the lives of patients that go to Kelsom Clinic. Patients are known for pleading to get their prescriptions refilled as was the case with my mother whose blood pressure medications were not called in for over a month. It is ridiculous how they treat their patients in that clinic. The wait time is over 2 hours and the staff have very nasty attitude overall. Finally, they charged my mother who has medicare saying that my mother had copays. Thank God we changed medical providers soon enough, I wish the health department, medicare and medicaid will investigate Kelsom clinic and the providers there.
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