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Dr. Cathleen D Roberts Is this you?

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8 Ratings • 2 Comments

4.3
  • 6
  • 0
  • 1
  • 0
  • 1

Quality Rating

Highly Satisfied

Wait Time
21.7 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 8 of 8 Ratings

Good Doctor with poor staff

Excellent with child and getting him to cooperate and being able to diagnose and identify problems. My son really liked her (rare, as he is scared of strangers) and she made an impression on me with her kind patient nature. However, her staff never sent her findings to his neurologist who referred us to her, or to our pediatrician. As he got older and different problems came in evident, we tried to make another appointment with her but were unable to find any records with either of his other two doctors. When we finally located her, her staff refused to make an appointment for him for six months because they felt he was a "new" patient even though they had all the records of his previous visit. Revolting behavior, considering he is at a crutial developmental time and waiting further will only hurt him. The doctor is lovely if you can get past the trolls that guard her office. They even hung up on me while I was on hold and brought me to tears with their condesention and misinformation.

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Poor staff and service

Dr Roberts and staff have a handy trick to charge their patients double by adding a extended office fee that they fail to tell patients about.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Five Stars

Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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