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Dr. Charles Givens Is this you?

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20 Ratings • 4 Comments

4.0
  • 12
  • 2
  • 2
  • 1
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Appropriate Followup
Bedside Manner
Accurate Diagnosis
Easy Appointments
Spends Time With Me
Wait Time
9.2 min

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Showing 12 of 20 Ratings

Knowledgeable, highly professional, good bedside manner. Takes time to discuss issues.

Posted on July 3rd, 2017

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Good care

Posted on April 1st, 2014

It is always a good experience with staff courteous and professional

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Office Staff could be the practice downfall

Posted on March 14th, 2014

Dr. Givens is fantastic; the only reason I am with Southern Berks Family Medicine. I have had nothing short of bad interaction with Betty in billing. Her group used wrong billing codes which consequently resulted in a significant overcharge to me; a mistake that could have been easily avoided and/or corrected. Rather than show any sort of sympathy or compassion, she was verbally rude & upset that we took her time; so bad that the insurance representative even commented negatively. She is mean spirited, insensitive, and unprofessional; she may be the single reason my family chooses to change physicians. Dr. Givens and the Southern Berks medical practice should re-evaluate their hiring choices.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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office staff is disgusting

Posted on October 29th, 2012

Office staff is more concerned with your money than they are with your health. The doctors in the office are very nice. My family will never go back simply because of the women in the front of office. They belittle you by talk over you and are rude

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
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Four Stars

Posted on August 14th, 2017

Five Stars

Posted on July 3rd, 2017

One Star

Posted on November 13th, 2016

One Star

Posted on November 13th, 2016

Promptness
Bedside Manner
Spends Time with Me
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Five Stars

Posted on May 31st, 2016

Five Stars

Posted on February 8th, 2016

Five Stars

Posted on September 30th, 2015

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Posted on July 29th, 2015

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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