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About Dr. Charles W Mitchell

Dr. Charles W Mitchell, MD is a Doctor primarily located in Killeen, TX, with another office in Killeen, TX. He has 39 years of experience. His specialties include Family Medicine. He speaks English.

Rating Overview

36 Ratings with 13 Comments

The overall average patient rating of Dr. Charles W Mitchell is Great. Dr. Charles W Mitchell has been rated by 36 patients. From those 36 patients 13 of those left a comment along with their rating. The overall rating for Dr. Charles W Mitchell is 3.6 of 5.0 stars.

Locations

Dr. Charles W Mitchell has 2 locations

get directions STILLHOUSE EMERGENCY PHYSICIANS
3816 S Clear Creek Rd Ste E
Killeen, TX 76549
get directions Elms Creek Family & Urgent Care Clinic
3816 S Clear Creek Rd Ste E
Killeen, TX 76549

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Specialties

Dr. Charles W Mitchell has the following 1 specialty

  • Specialty Expertise

    Dr. Charles W Mitchell has the following 7 expertise

  • Family Planning
  • Immunization
  • Weight Loss
  • Contraception
  • Check-up
  • Influenza
  • Weight Loss (non-surgical)

Reviews

Showing 5 of 13

Poor

I believe Mitchell and his office staff to be racist, provide poor service at an arbitrary and extreme expense. I will find another primary care general practice.

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Terrible Customer Service

I am sadden by the display of unprofessionalism from his front desk staff.  I am certain that this is not a display of the level of professionalism and appropriate behavior that a family care institution such as Central Texas Health Care would ever adhere to.  I strongly suggest that the staff receive customer service, consideration of others, or additional required training to understand what it means to care for customers!

Friendly Staff
Full Review Rating Breakdown

Four Stars

VERY GOOD SERVICE, AND II HAVE NEVER HAD ANY PROBLEMS WITH THE SERVICE PROVIDED BY DR. MITCHELL

Full Review Rating Breakdown

mr

Several years ago I learned that my chart had a certain red sticker placed on it and it meant that they planned to "get rid of me." I had severe non-mitigated pain from a motor vehicle collision. I was prescribed hydrocodone bitartrate. But, once they decided to move me along to pain management, their service was poor and the office manager was hateful. She denied I had to wait over 7 hours to be seen during a previous visit. (I waited to be seen because I knew the ER could only prescribe a few days of pain med. Although my experiences were poor, I still recommend Dr. Mitchell to others. My diagnosis and situation was unique to me. Dr. Mitchell will get you out of pain, but he can only prescribe narcotics for just so long. I agree with some of the other comments - that staff seems to be a contributing factor for poor service.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Good Service

I have been a patient of this clinic for 2010. Although I have not been seen by Dr. Mitchell his assisting PA(s) have been very caring. The Mitchell staff has always been courteous and professional. My wait time for scheduled appointment have been between 10 to 30. As for being a walk-in the wait could be hours.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
  • Education

    39 Years Experience

  • Loma Linda University School Of Medicine

    Graduated in 1979

  • University Of Pennsylvania Health System

    Residency

  • Dr. Charles W Mitchell Accepts the Following Insurance

  • Ambetter Superior Health Plan
    • Ambetter Superior Health Plan
  • Cigna
    • CIGNA HMO
    • CIGNA Open Access Plus
    • CIGNA PPO
  • First Health
    • First Health PPO
  • FirstCare
    • FirstCare PPO
  • Multiplan
    • Multiplan PPO
    • PHCS PPO
  • Scott and White
    • Scott and White PPO
  • United Healthcare
    • UHC Choice Plus POS
    • UHC Navigate HMO
    • UHC Navigate POS
    • UHC Options PPO

Locations & Directions

  • Similiar Doctors

    Dr. Charles W Mitchell is similar to the following 4 Doctors near Killeen, TX.

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