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Dr. Claudia S Pinilla Is this you?

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10 Ratings • 2 Comments

4.2
  • 8
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Quality Rating

Highly Satisfied

Wait Time
13.3 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 10 of 10 Ratings

Insulting Attitude & Speech

Dr. P was rude, insulting and angry when I came to her requesting a 2nd opinion following an eye surgery by another doctor. I told her I liked that doctor very much, but was wondering if maybe something was not quite right. My insurance provider had authorized this visit. After Dr. P reviewed my chart information (making positive comments to herself} she quickly looked at my eye, then said "I was wasting her time, I was 65 yrs old, I couldn't expect perfect vision" and ridiculed my actual vision symptoms that I did not think should be normal for this surgery. Dr. P said twice I was "idiotic" for coming; she was going to "write a note and call my surgeon to tell him I came to her" and said "I was 65 yrs old and all I needed would be glasses". During the short exam, however, I didn't think she looked at the actual surgery site behind the eye without administering eye drops. I was shocked with her unprofessional threatening abusive language and unwarranted insulting attitude with no explanation for her anger other than: my age. I did not challenge or argue with her, I spoke kindly to her, and when leaving the check out desk she turned her back to me without a "goodbye". Well, I had decided half way through this horrific office visit that: "when I get out of this chair and out the door, I will never ever come back."

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Excellent doctor, very human and listens to his patients carefully

Bedside Manner
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Five Stars

Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

Five Stars

Five Stars

Five Stars

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

One Star

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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