- Friendly Staff
- Easy Appointments
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- Wait Time
- Appropriate Followup
- Spends Time With Me
- Accurate Diagnosis
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Have you seen Dr. Courtney Herbert?
Clinically sound, bedside manner needs help
Posted on October 18th, 2017
Dr. Herbert is quick and thorough in her assessments, however she has the worst bedside manner. She makes negative remarks about her patients skin “you have too many scars” and she knows nothing about them or cared to find out. She’s rude. She has amazing skill; I wish her attitude matched her skill.
Posted on October 13th, 2017
Dr. Herbert was very helpful in explaining my diagnosis. She was very informative and answered my questions in full and spent a lot of time with me. The wait time was minimal and the check-in/check-out process was seamless. Definitely happy that I chose this practice.
Posted on February 7th, 2016
Had front staff call with cancer results! Too busy to speak to me. Very poor bedside manner. More concerned with her appearance than her patients.
Posted on May 8th, 2015
Poor customer service
Posted on February 2nd, 2015
Not a very positive experience. Poor customer service (bed side manners as we used to call it). Reception staff immediately asked for driver's license, insurance card, and credit card upon entering office before any niceties were exchanged. This was my first visit. Nurses were friendly and actually did most of the work. Only spent a few minutes with Dr. Herbert. Did biopsy on mole and was told would be notified within a week on findings. Ended up having to call 2 weeks later to get results the office probably had been sitting on. Definitely was left with perception that collecting money was more important than my patient care. Had to cancel a followup appt. at the last minute and was charged a $50 no show fee because I was unable to give 24 hrs. notice ... another attempt at collecting money!! They did waive it after I called and questioned the fee. When I told the office I was going to write an online review, nothing scathing, I was advised that after my next appt. I should find another dermatologist because they wanted me to be 100% satisfied with their service, and I obviously was not. Was going to do that anyway. The entire experience seemed to me like assembly line medical care. Did cancel next appt. by the way. Dr. Herbert is probably a good dermatologist, but needs to re-evaluate the business side of her practice.
Posted on July 30th, 2012
Just had an appointment with Dr. Herbert's office and was impressed by the friendliness and professionalism of the staff. Dr. Herbert was patient, thorough and, of course, very knowledgeable. Would definitely recommend to others!
Don't expect to see Dr. Herbert
Posted on September 15th, 2011
When you make an appt, they won't tell you this but if you are new you will be scheduled to see her associate, Dr. Doshi--who may be very good--but you should be looking at ratings for her instead. I did not appreciate waiting 3.5 months after explaining that I only wanted to see Dr. Herbert, having my appt rescheduled the week before I was supposed to go in, and when I finally did get in, being told that Herbert doesn't work on Thursdays and I was never scheduled to see her to begin with. Herbert called to say she is not feeling well, so the sub (Dr Doshi) was there to fill in. When I told her that was not completely true, that I was never scheduled to see her according to her staff, she got very irritated, told me that I am very inflexible and unsympathetic and blamed me for not seeing her "board certified" partner. Was that an apology?
Posted on March 9th, 2011
Dr. Herbert often appears timid and tentative in her treatment of patients. She doesn't have what I would call good surgical technique. She is incorrect in her diagnoses and treaments. She is very friendly, but at times she can cross the line between personal and professional discussions.
A Caring and Knowlegeable Professional
Posted on October 1st, 2010
A charming, gracious and highly competent dermatologist and surgeon. You trust her, her hands and her judgment immediately. She is pleasant, caring and highly professional. A pleasant and efficient office staff makes it seem easy.
Posted on September 18th, 2010
I had to wait a long time for my appointment, but it was worth it.Her staff was pleasant and her office was organized-all computerized!!My rash cleared up in a week and she had me call the office to tell her how I was doing. I did not have to come back for a follow up visit. really nice. great customer service!
Posted on August 14th, 2010
Had a great visit-got prescriptions that actually worked for once!No fancy creams/lotions/washes like at other offices.Now I also get Microdermabrasions there!!Shes great.
Posted on July 16th, 2010
I came in to see this doctor about my horrible acne. She took one look at me and suggested several inexpensive over the counter washes and then spent a long time detailing her prescription regimen for me. I also saw her Aesthetician and she was nice too. My appointment was short, but I cant imagine how much time an expert in skin needs to know how to fix acne!! I was in and out of the office in 30 minutes and feel like my acne is much improved. Her nurse called to check on me a few days ago...WHO DOES THAT!!! So nice. Great office.
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