Dr. Craig Stephen Bindi, MD

I underwent a Refractive Lens Exchange procedure at Laser Eye Center East Bay. During the surgery, I heard an error code on the machine. When I asked about it, I was reassured that it was nothing to be concerned about. One week after the procedure, I raised concerns to Dr. Bindi about blurry vision in the treated eye and again asked about the error code. He dismissed my concerns, assured me it wasn’t an issue, and recommended proceeding with LASIK to address the problem. Unfortunately, my vision showed no improvement afterward. When I expressed my ongoing concerns, Dr. Bindi suggested we “give it time.” As my vision continued to deteriorate, I sought a second opinion from another ophthalmologist. I learned that my vision loss, which had worsened to 20/60, was directly caused by an error during the original procedure at Laser Eye Center East Bay. Specifically, the lens replacement had been placed in the wrong “pocket” of my eye. This error led to significant vision impairment and… increased eye pressure. Correcting the mistake required removing the misplaced lens, but despite this corrective surgery, my vision remains 20/60, and I am unable to read with the affected eye. Dr. Bindi saw me multiple times after the surgery but never acknowledged the error that caused these issues. By failing to disclose what went wrong, he not only failed to address the problem but also betrayed my trust by omitting critical information about my care. This experience has left me with permanent vision loss and an erosion of confidence in the medical professionals at Laser Eye Center East Bay.

After being told by my OD that I was suspect for glaucoma, she told me to see an opthomologist. Bindi was rated high by patients, covenient in location so I went to him. I was told by OD that I specifically needed a field of vision test and a script for drops to relive pressure which is exactly what I asked for when I made the appointment. Bindi's office assured me that ALL the testing (including the field of vision) and perscriptions drops were included in my $150.00 office visit. I paid my money and the test was not performed nor was I given my script for the drops. Bindi claimed they could not do that test and referred me to another opthomologist, (but kept my money.)As soon as he found out I was there for medical assistance instead of some high priced vanity treatment, he was done with me. I was told that my optical nerve is "weird".. whatever that is supposed to mean and that the eyeglass script my OD wrote for me was wrong and that doctor Bindi would explain everything to me but… he explained nothng. He had not even read my chart before seeing me to know I was there for glaucoma and started to talk to me about a Lasik procedure which I am not at all interested in. I went to him because he is supposed to be an opthomologist but he didn't seem at all interested in treating me in that manner. The whole experience reminded me of a cattle drive. Get 'em in, get 'em out and steal from patients as much as you can even when you KNOW you arent going to help them. Bindi's office is not even capable of performing the field of vision test which was the only test I asked for and I asked THREE times about it. I will NEVER return to that office and if I don't get my refund, I will be taking Dr. Bindi to small claims court.