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Dr. James D Hales Is this you?

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4 Ratings • 2 Comments

4.0
  • 3
  • 0
  • 0
  • 0
  • 1

Quality Rating

Highly Satisfied

Wait Time
15 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 4 of 4 Ratings

Five Stars

I had a great experience with Dr. Hales, I would recommend him to ANYONE !

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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The office staff is TERRIBLE!

I did not see the doctor as I canceled my first appointment. The office staff, particularly "Katina" and the office manager "Laura" display terrible customer service and are extremely difficult to talk to. They talk over you and apparently they do not understand simple explanations. Rather than listen to you, they insist on being rude and nasty. I recently relocated to this area and talking to this office was a terrible introduction. Oh, and "Laura" inferred that insurance will not pay claims. I promptly canceled my appointment and I will not go back.

Friendly Staff
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Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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