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8 Ratings • 2 Comments

3.7
  • 5
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Quality Rating

Satisfied

Wait Time
22.5 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 8 of 8 Ratings

Poor front desk service

Multiple phone calls of being on hold for 5 - 10 minutes at a time trying to get a nurse to call back to determine if I needed to make an appointment. After 4th message left I finally received a call back, but was unable to answer. Tried to call back within 30 seconds and was told I would have to leave a message for the nurse. Went into the office to ask my question, waited for over 15 minutes to talk the nurse and finally got fed up and left. Walked into a different office of a different doctor and was able to get my 30 second question and answer answered in 5 minutes of walking through the door. Amazing after spending over two weeks trying to talk to a nurse at Dr. Brauer's office. Dr. Brauer himself is a wonderful doctor, but him and his nurses are nearly completely unavailable.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

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Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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