Dr. David Matthew Castellan, MD

Good

Dr Castellan saw my message about my daughter's symptoms and was able to see her right away in the morning, he was very kind and genuinely cared to make sure she was ok. Made my daughter feel very comfortable

He did follow up on the phone after my one week old's appt but then forgot about the follow up appointment he scheduled and left the practice right as we were pulling in 15 minutes early. We sat in the waiting area while the front desk called him to ask him if he was planning to return to see his patient that he scheduled. He didn't return and asked them to schedule us see another doctor instead because he forgot about our appt. Luckily we were able to see Dr. Stoltzful that day who is wonderful. Recently, he refused to see my child when we arrived 10 min late to an appt. The front desk checked us in and noted on file that we completed check in BEFORE the 15 min late policy but he still refused to see us. I understand issues with being late but when I asked to speak with someone because we clearly were checked in before their 15 min late posted policy, Dr. Castellan was the person to actually come out and speak with me. I'm disappointed that he chose to not see my child but… still used that time to argue with me about needing to arrive early for appointments and had no answer to my posted policy question or to my question about why it was ok to make us wait in the reception area for over 20 minutes the other two times we did arrive early for appointments. I think his priorities are misaligned with a truly caring pediatrician's priorities and as a result, we switched practices.