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Dr. David A Keen Is this you?

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22 Ratings • 10 Comments

3.8
  • 14
  • 0
  • 1
  • 2
  • 5

Quality Rating

Satisfied

Wait Time
30.7 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 22 Ratings

Dr. Keen is so professional and today I met his asst. Brighton and she was so wonderful and so is Tiffany and Lisa they are perfection.

PERFECTION!!! DR KEEN, BRIGHTON, TIFFANY AND LISA!!!!

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

He is the MOST personable Dr I've ever had! He's NEVER in a hurry. I've been with him for 10 years!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

It would be helpful if a fax number was placed on the website. Please help other health care providers to understand your protocol. I do understand that you're busy and I don't mean to sound rude. Also a voicemail would be efficient! Thanks

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office staff

I cant get ANYONE to answer the phone. This has been going on for 2 weeks now. Whats up? also no e-mail address

Easy Appointment
Promptness
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Five Stars

Dr Keen is a great doctor I will not trade him for anyone .

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Office Staff and Operation:HORRENDOUS...Dr.Keen is very nice.

Dr. Keen is a lovely doctor, but office staff is horrendous. If he doesn't make any changes to how the office is run, it will go into the ground. I have expressed my concerns time and time again. But nothing has changed. I have switched doctors and many other people have too.Here are some of my examples of why:1.) When I call to make appointment, no one answers and when I do leave a message no one calls me back.2.) When I call for medicine refill, it doesn't get done in a timely manner, or the medical assistant(Stephanie) would blame the pharmacy. 3.) When I've been really sick (strep,ear pain,etc) I call to make appointment, Stephanie would say that there isn't any openings until the week after. 4.) When I get labwork done, I have never received a phone call letting me know that it was okay.5.) When I get there for an appointment. I'm there for about 2 hours (I've been there longer) I basically have to take off work just to see the doctor.I like Dr. Keen, but he needs to clean up his office staff.I even tried calling the office manager. Her recording said that she is there only two days a week. I couldn't even leave a message because her voicemail was full. I changed doctors soley because of how the office is run. He needs a lot of help. I wouldn't send any of my friends or family members to see him.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Dr. Keen is very nice....butthe staff how the office is operated is AWFUL!

Dr. Keen is a lovely doctor, but office staff is horrendous. Here are some of my examples of why: 1.) When I call to make appointment, no one answer ...

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great doc

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Dr. Keen

Dr. Keen is a very caring person. He listens, asks questions to make sure he has your concerns correct. He offers good advice and makes suggestions so you have the best advice and treatments.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

THE WAIT TIME WAS WORTH WAITING FOR.

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

One Star

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