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Dr. Dirk Diefendorf Is this you?

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14 Ratings • 5 Comments

3.9
  • 7
  • 2
  • 2
  • 1
  • 2

Quality Rating

Satisfied

Friendly Staff
Promptness
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments
Wait Time
31 min
Appropriate Followup

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Showing 12 of 14 Ratings

Five Stars

My husband had shattered his wrist. Dr. Diefendorf was in Palo Alto attending to two different patients. He called me from the surgery room at the hospital ER to see how we both were doing. I have never had any doctor go above & beyound to want to know what we needed & what he could do to make us calm. He even called our home that night to talk to my husband. Our office experience with him was again unbelievable. His assistant at the front desk Lana wax amazing as well. If u k ow what a dry sense of humor is, u will love Lana. If not, that's something u will have to come to terms within u. But amazing doctor. Would refer anyone to see him cuz not all doctors are compassionate. Manx not all care. They r just there to do the job.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

I have been to him three times, had to wait an average for 55 minutes. Terrible receptionist. Good Doctor

Wait time
55 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Waited over an hour with no explanation or apology

Besides the ridiculously long wait of over an hour with no explanation or apology (I decided to wait rather than spend my time away from work to come back again), they said I should have gotten the Xrays from the hospital and brought them (which no one told me although they said they did). I had expected the primary care doctor to have sent the Xrays on to them.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Five Stars

Great doctor.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
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Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Worst Doctor I ever met

Never seen a doctor who said , you will have to leave with it. (Had severe knee pain and could not walk.)

Easy Appointment
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Four Stars

Five Stars

Five Stars

One Star

Four Stars

Four Stars

Five Stars

Wait time
25.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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