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123 Ratings • 30 Comments

4.1
  • 83
  • 8
  • 8
  • 5
  • 19

Quality Rating

Highly Satisfied

Wait Time
33.4 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 123 Ratings

The man should retire!

Very unprofessional. My husband has a stroke and is currently under a neurologist and cardiologist care so our appointed with Dr. Robertson was for a general checkup. He was condescending and actually told my husband that he would always be paralyzed regardless of how much physical therapy he received. I was stunned by his remarks. When I stated so he threw me out of his office and said he would call the police if I ever returned. He also documented this in my husband's patient portal.. My husband is actually walking with a cane now with assistance. I should report him to the AMA. Unbelievable.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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excellent Dr . best around

He knows what he is talking About and takes care to listen to patient

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Pill Pusher

He is nothing but a pill pusher... he is responsible for so many addicted to Oxycontin...he is fake as they come...

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Medicine isn't an exacting science, but there are details

In my eight week relationship with Dr. Robertson things went like this. When I arrived for my first appointment the receptionist couldn’t find my new patient application that I had dropped off two weeks earlier along with a medical report of my health. This paperwork also included my personal information, driver’s license and my Medicare card which is your social security number. This information was found on a shelf that was accessible to any employee and within arms reach of any patient who checked in at the reception desk. It should have been put in a folder and then in a secure file What a lack of security. He sent an order for a prescription to Walgreens without including my address and phone number. It took some work by Walgreens customer service to find this order. Dr. Robertson ordered a surgical procedure that he and I had never talked about, and this was to relieve a condition I have never had. I didn’t keep that appointment. He ordered a CAT scan of my abdomen and again something we had never discussed and my insurance wouldn’t approve this procedure because there was no explanation of necessity. He sent me with a specimen to another provider with no instructions as to what he wanted. Medicare has denied every claim submitted by the outside service providers and again because there was never an explanation for necessity. There is a huge lack of attention to details by this office. Reading these reviews patients seem to be pleased with their physical health care provided by Dr. Robertson, but how pleased are they with their financial health and security . The devil is in the details and this office is messed up. I’m not going back to Dr. Robertson.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Excellent patient care from the staff and from Dr Robertson. I would recommend that office 100%.

Wait time
15 minutes
Friendly Staff
Bedside Manner
Spends Time with Me
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Five Stars

One of the best doctors I have ever had ( I'm 66 ) Why, he listens, compassionate, thorough, doesn't rush an exam, and the list goes on. Looking forward to a long collaboration.

Easy Appointment
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Five Stars

I think this is the best Dr I have seen yet.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
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Five Stars

A very nice doctor who took time to listen and evaluate me.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
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This guy is the real deal!

This guy is great, everything a doctor should be. My only complaint was wait time because he is about to go on vacation and I was a walk-in and he was double booked with follow ups too, but this only means he cared enough to see as many as possible before he jet sets. He has integrity with Medicare issues too, many could learn from his example!

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
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One Star

This doctor has a Horrible attitude and very unprofessional. The wait time was ridiculous. I had to wait while he gossiped about other patients.

Wait time
55 minutes
Easy Appointment
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Five Stars

Happy he is back!

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I was a walk in patient and was very impressed with the service I received from all the staff - I found Dr Robertson extremely helpful and understanding and even though the waiting time was fairly long my overall experience was excellent!!

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