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Dr. Duane H Moore Is this you?

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6 Ratings • 2 Comments

3.0
  • 3
  • 0
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  • 3

Quality Rating

Satisfied

Wait Time
17.5 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 6 of 6 Ratings

Poor Initial Impression and Poor Customer Service

Although I did not get to see Dr. Moore or Cheong, I have never had a more unprofessional interaction with trying to schedule an appointment with the staff that handle appointments. For over 1 month, I was not able to successfully schedule an appoint even after several calls. They do not call back and when I finally went to the office that is open 1 day per week in Saint Mary's in person, I was told that my primary care provider had all the information and to talk to them. I then went to my primary care provider and was told that they did not want to take me as a patient. My primary care provider's staff also mentioned that the Dietra was unprofessional with them as well. Very unusual. Based on this initial impression of the staff of Dr. Moore and Cheong, I would not recommend them to anyone. They probably don't even know this is happening.

Easy Appointment
Promptness
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Appropriate Follow-up
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Uncaring and unprofessional

When you enter a room with someone with a migraine and turn on fluorescent lights and they respond what do you think I can do for you on a Friday night. I knew how he was going to treat me. It was horrible .

Promptness
Friendly Staff
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Bedside Manner
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Appropriate Follow-up
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Five Stars

Five Stars

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Five Stars

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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