Dr. Edward S Gratz, MD - Reviews Is this you? Claim your profile

As an existing patient I scheduled my daughter's follow up appoint months in advance, and when I arrived for her appointment they said I was not in the system. I showed them my appointment card and they informed me that this has been happening a lot lately due to an inept scheduler. I told them that it was not my fault and while the staff was understanding, Dr. Gratz refused to see us even though it was his offices fault. We offered to wait as I took off work and took my daughter out of school. Despite us bending over backwards to be seen, he refused. He did not even come out to talk to us and figure out what the issue was. This was a follow up appointment that would have only taken 10 minutes, yet he told his staff he had new patients to see. If all he is concerned with is getting new patients and not helping his existing patients, I don't understand how he still has a practice. This rudeness and disregard for my daughter's needs was extremely off putting and I don't want to go to a doctor that treats his patients that way. We left the practice and suggest anyone looking at Dr. Gratz look elsewhere. He comes off great with your initial visit, but then could care less once you are a patient.

Very personable. Spent time talking with me; very helpful with all of my questions. Accurate diagnosis and successful treatment. So glad Dr. Gratz was the doctor I had at Sinai.

This entire process with Dr. Gratz's office was a fiasco. I've never seen a staff or doctor as "disconnected" as this office. The staff had zero personality - acted like they were doing us a favor to even talk to us. Dr. Gratz has ABSOLUTELY NO bedside manner at all! We found him to be very strange.

This guy and his office staff are the worst. I can't imagine anyone would ever see him more than once.