Edward Norris Kremer, MD

I selected this medical office for the convenience. It ended up being a huge energy drain. They were supposed to fax out the medical record request forms I filled out in their office three weeks ago. When I called to follow up, they told me the other doctors never faxed the records. I called around and found out other doctors never received the request form. After making me holding the line for hours, they finally found out that they didn't faxed out the forms and also they lost the forms. I had to fill out the forms again and ask them to fax out. Then I went to their office for a follow up visit. Front office asked me to pay a charge that I already paid. I questioned that and the girl realized that a mistake was made on their side. However, they wouldn't let me see the doctor and I had to wait for them to resolve their mistake before I can see the doctor. I have high deductible insurance plan so I found out they over bill on office visit. They charged me $280 for one office visit. I questioned the amount and they told me there was four diagnosis done during the visit. The fact is that all the doctor did was to ask me to request medical records from the previous doctors. She told me she couldn't do diagnosis util she saw the records. That was why the records were requested. This office has no regard over the wellbeing of their patients and shameless in over billing.

Very nice and up front. Will help out in any way possible.