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Dr. Elise Butkiewicz Is this you?

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2 Ratings • 1 Comment

2.5
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Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
56 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Will take walk-ins before appointments: LONG WAIT

Posted on May 29th, 2013

I arrived to my appointment a half an hour early and they didn't even take me until and hour after my appointment, meanwhile it appeared as if they were taking walkins before me. In the end, I spent about 3.5 hours at the office which is way to long for a simple cold.

Doctor's Response

I apologize for the incident. At the time we had recently moved to a new office location using electronic messaging to the nurses to call patients from the waiting room. In learning the new process flow,regretfully we had a few incidents where patients were inconvenienced. Currently our process is smooth, and I hope this patient will give our office a second chance. Our goal is patient cenetered care and we are open to first hand feedback, including via our Patient Advisory Committee, to continually improve our practice.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

Posted on October 7th, 2017

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