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38 Ratings • 16 Comments

3.4
  • 17
  • 4
  • 3
  • 4
  • 10

Quality Rating

Satisfied

Wait Time
24.3 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

Showing 12 of 38 Ratings

Wonderful

Having a colonoscopy isn’t a fun experience.. but Dr. Cruz is Wonderful, very kind and put me at ease.. the staff was very nice and professional.. they took really good care of me.. I highly recommend Dr.Cruz

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Excellent Doctor!

Dr.Cruz is one of the most caring and thorough doctors in the valley.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wonderful and helpful!

Dr.Cruz is a godsend!

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Amazing practice!

Dr.Cruz and her partners are wonderful! They’ve helped me so much.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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So happy!

Dr.Cruz is a wonderful physician and person. I just love my visits with her. She is so thourough.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Mixed feelings

I have mixed feelings about this practice. Her staff is really friendly for the most part. Dr. Cruz is thorough and very friendly and approachable. I had a real problem with her assistant Maureen, who is very rude, seems to detest men and anyone who has a question. She actually refused to burn a cd for me with the colonoscopy images after the doctor said I could have those once they are scanned into their system, and questioned me why I wanted them. She is very confrontational and combative. Dr. Cruz did not meet with me for the followup appointment, which I was not happy about. She needs to fire Maureen and get someone who passed bedside manner 101.

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Scheduling dept needs to be fired

Left 3 vm messages and 2 emails in 2 weeks, still no return call. Called again and left vm with billing department out of frustration. Person in billing called me back right away only to say she couldn't help me. I asked if she could escalate my situation by sending a msg to someone in scheduling to call me. Her response was "they're in a different building". Obviously the staff doesn't know how to take ownership of a situation and make it right. I saw Dr. Liz Cruz 10 years ago and loved her, so really want to go back for my routine procedure again. I've tried so many times, but guess this is a sign that I do not want to deal with the inadequacies of her staff. I'll be going elsewhere.

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Best GI in the Valley!

Dr.Cruz is one of the most thorough and caring doctors I have ever met.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Great Doctor

Dr Elizabeth Cruz is a Great Doctor and everyone in the office is always so nice and helpful

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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