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Dr. Erika S Krauss Is this you?

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15 Ratings • 7 Comments

4.3
  • 9
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Quality Rating

Highly Satisfied

Wait Time
13.3 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 15 Ratings

We miss Dr. Krauss!

Both my husband and I were patients of Dr. Krauss' for about 5 years, until she joined WestMed and our insurance didn't transfer. We liked her very much, felt she always listened carefully and took time with us, and were always treated wonderfully by both her and her staff. We were both very sorry when she left her previous situation and insurance issues required us to find another physician. We miss her!

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Best Doctor EVER!

I've been a patient of Westmed for many years and was recommended to Dr Krauss through their Urgent Care facility. They told me her nurse was amazing and spoke very highly of her so I made my appointment and when I signed in her nurse Ellen came out to get me before I even sat down!!!! Her nurse was kind, greeted me with a smile and was very knowledgeable about everything I asked her about. I told her my bad luck with other drs and she told me I would LOVE Dr Krauss! And she was right! She was so thorough and lovely! I'm so glad I have her!!!

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DISGUSTED PATIENT

went to this doc for years, so she knew me and my child well. moved this year, was just there for flu shots last mo. following up on referrals for an ongoing health issue, i find SHE thinks i now live too far away - so whether or not i am willing to make the trip, we are summarily dumped - and now i am scrambling for referrals, new prescriptions, etc. - including for a handicapped child. have NEVER seen such unprofessional and callous behavior. filed a complaint with insurance company and they can follow up.

Doctor's Response

This patient never spoke to me about this issue, and this is the first time I'm hearing about this. I would never tell a patient they couldn't see me because they live too far away - I am very happy that patient's come see me from as far away as connecticut. What I did say was that this patient needed to come in, as she was due for a visit, and had a health issue she needed to be monitored for. I was told by my receptionist that this patient didn't want to make the trip, as she felt it was too far. It was only then that I recommended she find a doctor closer to home. I am sorry for the misunderstanding - sometimes the indirect communication - patient speaks to receptionist - receptionist relays message to me - and so forth - can cause confusion and misunderstandings.

Wait time
20 minutes
Easy Appointment
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Friendly Staff
Accurate Diagnosis
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Appropriate Follow-up
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Ok

I don't like when you need to speak to the dr. You have to make another appointment and they ask you for the copayment out front make you feel if as you going to run with out paying. Some times secretary is not friendly, the only person who is down to earth is the nurse very sweet. Over all not comfortable.

Wait time
5.0 minutes
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Five Stars

Dr Krauss is very professional and thorough.She listens and always has time to answer all questions.She also returns calls and goes out of her way to be helpful any way she can.Her office staff is wonderful from her nurses to the girls at the front desk.I am very happy to have found her. She is highly recommended.

Wait time
20.0 minutes
Easy Appointment
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great bedside manner

I recently saw Dr. Krauss after a friend recommended her. She was very approachable and listened to my concerns. She was able to diagnose my problem and explain it to me in a way I could understand, and then treat it the right way. Her staff was pretty good, but not great, but I really liked her a lot.

Wait time
15.0 minutes
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Bedside Manner
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very personable

I thought she was an excellent physician. The whole experience was pleasant. I didn't feel rushed, and I felt like she truly cared about what was going on with me.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Five Stars

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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