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Dr. Fernando Romero Is this you?

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38 Ratings • 6 Comments

3.8
  • 19
  • 3
  • 6
  • 4
  • 6

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
29.2 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 38 Ratings

Dr. is GREAT...however, Staff is rude, rude, rude

Posted on July 28th, 2016

We have been going to Dr. Romero for over 15 years...He is very knowledgeable and fantastic doctor...and that is the ONLY reason we keep going back and enduring his rude and stupid staff. They are more interested in talking on their cell phones on personal calls and being rude than doing their job. From horrible telephone etiquette, arguing with me about what the doctor advised me to do to giving out the wrong prescription that the doctor told them to do....it's very frustrating and makes Dr. Romero look bad.

Easy Appointment
Promptness
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GET YOUR ACT TOGETHER

Posted on October 22nd, 2015

man when multiple people are complaining about your staff you need to make a change. Or is it your wife who will not allow you to improve the overall bad review of your practice

Wait time
56 minutes
Easy Appointment
Promptness
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Five Stars

Posted on August 20th, 2014

Very knowledgeable and professional; have been a patient for more than 10 years

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ok

Posted on August 14th, 2013

I really like Dr Romero but his staff is really rude & not helpful.Whenyou call for an appointment you are put on hold forever..They need more phone training,I have been in the waiting area and they answer the phone and not greet justa automatic " Dr Romero's can you hold? to every single call answered..I want to go back after 4 years but dread dealing with the front office staff.. debating to return..

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
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Did not feel my needs were addressed with this doctor. One of his staff messed up appotintmentsand when I needed information about what the doctor had said...I could not get this. I did not return to this office.

Posted on June 2nd, 2012

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Rude rude rude staff!!

Posted on February 7th, 2012

Dr was great. But office staff was rude and unhelpful! Rudest people I have delt with!

Wait time
10.0 minutes
Easy Appointment
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Friendly Staff
Accurate Diagnosis
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Five Stars

Posted on December 5th, 2017

Five Stars

Posted on December 5th, 2017

Two Stars

Posted on October 13th, 2017

Five Stars

Posted on April 4th, 2017

Two Stars

Posted on February 2nd, 2017

Two Stars

Posted on November 11th, 2016

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