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Dr. Francis Tapia Is this you?

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9 Ratings • 1 Comment

4.0
  • 2
  • 4
  • 2
  • 1
  • 0

Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
21.7 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 9 of 9 Ratings

Four Stars

Posted on September 24th, 2011

I have to begin this by saying that I couldn't be happier with my surgery that was performed by Dr. Tapia. I had no complications and healed quickly. My dissatisfaction is not with the surgeon but with his office staff. In order for my employer to receive the necessary paperwork for FMLA, I basically had to beg to speak to somebody in the office that could tell me why these papers had not been faxed. On the rare occasion that I was able to speak to the office manager, I was told repeatedly that they had been faxed, only to find out that they had not. When I asked if I could pick up the paperwork myself, I was told that this was not allowed. I left several messages and not one was returned. I was even hung up on, by a receptionist named Millie, when I asked about my FMLA paperwork. I understand that offices are being flooded with paperwork, but it took 2 months before this was resolved. Not only is that 2 months of waiting for FMLA paperwork to be complete, but also 2 months of waiting for the short-term disability that I was entitled to during my surgery and recovery. I have never written a review for anything in my life, but the level of unprofessionalism displayed by this office staff was pretty astounding, frustrating, and at times flat-out ridiculous!

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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Four Stars

Posted on July 14th, 2017

Five Stars

Posted on December 26th, 2016

Four Stars

Posted on May 12th, 2016

Four Stars

Posted on October 11th, 2015

Four Stars

Posted on March 24th, 2015

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Posted on August 29th, 2014

Two Stars

Posted on June 24th, 2014

Five Stars

Posted on January 29th, 2010

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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