Dr. Wren consistently has cancelled my scheduled procedure! Scheduled six times and ALL have been cancelled (2 because of the virus)...this is inexcusable especially because NO reason is ever given...very, very difficult to get return phone calls for rescheduling. Right now...waiting 1-1/2 for office manager to return my phone call. THEY DON'T CARE!
February 26th, 2020
I wish I had read the reviews before I chose Jersey Urology.
My first visit was actually with a real live Dr (Dr. Wren). He spoke so fast and confident that I had nothing to worry about; but he also was "training" a young lady on how to use the "computer/tablet". I presented him with my blood work from Dec 2019 and he looked at, then said ok, got it, and gave it back to me. He prescribed a medication in which I took for 1 month; performed another blood test; and received a call from their office informing me that my "levels" were elevated. I had another appointment 3 weeks later they told me to keep; so I agreed.
A week later, I was able to access my blood work and in reality my "levels" went DOWN, not UP. I actually felt good about this.
When I went to the office for my 2nd visit, they performed an ultrasound (the lady was very nice & professional). But she asked if I had a full bladder, which I said nobody told me that; she looked at the chart and saw it was Dr. Wren and made a comment about how "fast" he is with patients and I said, yes he was!!! She then completed the procedure and took me into an exam room... where Cassie, the physician assistant, showed up (NOT the Dr). She proceeded to say my "levels" went up and I needed a surgical procedure. I stopped her there and informed her my "levels" went DOWN not UP; but she didn't believe me I guess. She did NOT have my Dec 2019 blood work? Why not? What happened to it? At this point, I asked to see the Dr and got back from her in a very condescending tone, "You are SEEING me today". I then said, we don't even know the results of the ultrasound, and she said, "oh yeah, I looked at them already..."; I replied, "you were not going to tell me?". She said she was going to... yeah right! So she said I would need to reschedule to see the Dr or have him call me. I asked to be called, at that point she got up and walked out leaving me in the room by myself... so i got up and left.
3 business days later, I CALLED their office because I never received a call from the Dr. I explained the whole story to their "service" and the office did call me back very quickly. But it was NOT the Dr. Another assistant called me, and I had to tell her the entire story again.
1 day later I received a call back from the Dr office... but NOT from the Dr. I was told by a 3rd lady that the Dr never calls a patient! So I again explained the whole story (which she was calling a complaint at this point). I told her I only asked to see the Dr and then later to have the Dr call me. All I wanted was to discuss my options with a DR! No options were ever discussed and I never talked to a DR again after the 1st visit, nearly 2mnths ago.
Do NOT ever think this "group" will treat anyone with any kind of respect. You are just another $$$ to them. No compassion what so ever!
September 16th, 2019
the staff are very unfriendly the billing clerk bis a nasty, nasty woman ,,,,,,fire her!
November 3rd, 2017
So I had a bladder cyctoscopy with Dr Wren back on Oct 3 & was told to expect a call from his office with a refferal to a surgeon to remove my staghorn kidney stone. Here we are 1 month later & still no call & no word on what to do about this huge stone. Was told it would have all been over & removed by the end of October yet no action & no calls from this office. I sit here in pain & with another uti. Id like to thank this office for its lack of compassion, medical advice & proving that this healthcare system is filled with money seeking drs rather than caring ones. I will never give a recommendation to this office.
November 19th, 2012
Billing office manager is very unprofessional and hasnt a clue when it comes to billing.She makes too many mistakes in the billing process.I have no idea why these wonderful Doctors have some one like that on their staff.My insurance company has said find another doctor as this place is not worth the aggravation as they have documented there conversations with the manager there,she refuses to be accountable for her mistakes.
October 12th, 2011
In the 6 years of going to him he never solved one problem.Felt like I was going around in circles.He's the typical doctor of a multi staff office of other doctors.Wait for hour and your out in 5 minutes.He did perform biopsies as scheduled so I guess he did his duty there.Would never go back to him,he's a quack
June 29th, 2008
Dr. Wren has cured my kidney stone problem of the last 20 years. He has knowledge of the latest techniques and
is a a top-notch diagnostition and surgeon. He has also diagnosed a condition my wife has suffered with for over 20 years that dozens of doctors could not. She is well on the way to recovery now and nearly pain free.