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Dr. Galen R Smith Is this you?

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16 Ratings • 4 Comments

3.8
  • 10
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Quality Rating

Satisfied

Wait Time
15 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 16 Ratings

Evaluation, surgery's aftercare

Should not have been emergency surgery,infection was not treated in a timely manner,between May and 2nd surgery's, had to seek treatment at Duke University to fix the problems that were created in the first two surgeries. It took 6 weeks to get a copy of my medical records which I should have been handed to take to North Carolina Hospital.

Wait time
10 minutes
Easy Appointment
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Appropriate Follow-up
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Five Stars

Dr Smith did my husbands neck and his back surgery and he was a very qualitified medically n had an excellent attitude and was very helpful in answering any questions that were asked.

Wait time
15 minutes
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Promptness
Friendly Staff
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Appropriate Follow-up
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neck surgery

Dr. Smith did my neck surgery and I would recommend him to anyone I know who would need back surgery.

Wait time
20 minutes
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Spends Time with Me
Appropriate Follow-up
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Couldn't Be Worse

I have grave concerns about Mr. Trent. I am writing on behalf of my father, who is immobile at this time. Mr. Trent was on rotation at the hospital where my father went after suffering spinal compression fractures. Mr. Trent performed two successful kyphoplasty procedures. He followed up with my father and stated he needed for my father to have an MRI, because he believed my father had additional spinal fractures. After that appointment, no one has contacted my family for almost a month. While my father suffers, the staff at Appalachian Orthopaedics has not returned any calls we have made to follow Mr. Trent's guidance. Multiple family members and my father's primary care physician have tried to contact Mr. Trent and now when we call, they have begun to hang up on us. It's rumored Mr. Trent's nurse/coordinator is off; but no one has contacted my father or family. No voice mails have been returned and now when we call, the staff have begun to hang up.UNBELIEVABLE & UNPROFESSIONAL.

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Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown
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