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Dr. George Gilbert Is this you?

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13 Ratings • 2 Comments

4.1
  • 9
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  • 2
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
Wait Time
60 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 13 Ratings

poor service- rude staff

Posted on January 24th, 2012

I have had 2 bad experiences at expresscare of bellview-which is why I am writing. Twice, I have had incorrect prescriptions called into pharmacy. You dont know of the mistake until you get to the pharmacy and pay for incorrect medicine or quantity. Trying to have them correct the problem is days of aggravation dealing with the rude staff- jennifer, carly, shannon to name a few. rude incompetent- unprofessional and liars. After being told for 2 days they couldnt get hold of Dr. Gilbert- I finally went in person and had to be quite forcefull with the rude incompetent staff to get them to actually call dr. gilbert to correct the prescription, carly and jennifer acutally suggested that I sign in and have my insurance billed a second time tuesday when I was there the previous sunday for the same problem. That they should get paid two appointments because they made a mistake the first time and couldnt fit it. Terrible rude incompetent staff and very long wait times- lies and inaction when they are called upon for customer service resolutions. Go somewhere else.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Doctor great, staff and waiting time terrible

Posted on April 4th, 2010

Dr. Gilbert genuinely cares about all his patients but the staff are pretty bad. Even with an appointment the wait time to actually see the doctor is two hours. If you walk in with an emergency, prepare to wait four hours-plus. I wish Dr. Gilbert had his own private practice with hand-picked staff; he'd make sure to hire caring people who have a solid work ethic.

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Was this review helpful? Yes No Report Abuse

Five Stars

Posted on December 18th, 2015

Five Stars

Posted on October 23rd, 2015

Three Stars

Posted on May 21st, 2015

One Star

Posted on January 6th, 2015

Five Stars

Posted on October 6th, 2014

Five Stars

Posted on September 19th, 2014

Five Stars

Posted on August 29th, 2014

Five Stars

Posted on August 17th, 2014

Five Stars

Posted on July 10th, 2014

Four Stars

Posted on June 21st, 2014

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