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25 Ratings • 5 Comments

3.9
  • 16
  • 1
  • 2
  • 1
  • 5

Quality Rating

Satisfied

Wait Time
31.4 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 25 Ratings

Five Stars

Dr Heinz always acts like you are his only patient! He is great at explaining things, his staff is wonderful, but my only complaint is that waiting to get called back to see the doctor is often a long wait.

Wait time
45 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Dr. Heinz took his time with me and answered all my questions. His staff is excellent. They truly care.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Follow up is a joke

At my last appointment, I was told my Primary doctor would receive a report recommending I see a neurologist.It was to be sent that same day. I called 5 times in 2 weeks to find out why the report was not sent. I was usually told I would receive a call back, which never happened. On day 15 I was more than a little upset, since I still was in terrible pain. I finally spoke to his assistant and let her know I would be filing a complaint. THE REPORT WAS SENT WITHIN THE HOUR!!! In fairness to Dr Heinz I did find him to be very friendly and knowledgeable. His follow up needs a lot of work.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Amazing

Dr Heinz is AMAZING he is kind, thoughtful, and meticulous. I have suffered from side effects from bells palsy for the past 7 years. I receive Botox injections for the hypertonic muscles and A- symmetrical facial expression. Dr Heniz has a true sense of artistry to be able to look at my face and figure out what muscles need to be injected. Anyone that has had Bells Palsy, knows what it feels like to have limited facial expression. Dr Heinz took so much time and consideration with me. I couldnt be happier with him and his outstanding staffall true professionals. 5stars Plus!!!

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Five Stars

Excellent doctor - quickly found a condition that two previous doctors missed. A caring person, spends time with you and answers questions.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Three Stars

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Five Stars

Easy Appointment
Promptness
Friendly Staff
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Five Stars

Five Stars

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