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28 Ratings • 9 Comments

3.9
  • 16
  • 4
  • 2
  • 2
  • 4

Quality Rating

Highly Dissatisfied

Accurate Diagnosis
Wait Time
26.5 min
Promptness
Friendly Staff
Bedside Manner
Appropriate Followup
Spends Time With Me
Easy Appointments

Showing 12 of 28 Ratings

Excellent CaRxe

Dr Castillo was patient, compassionate, caring and understanding while treating me at FACEY, Mission Hills, CA. He did a complete damage assessment and issued the Rx for the treatment. Good job.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Unprofessional

Awful, ignored previous medical files I had sent over, said there was so much it would take to long to read. Changed my prescription without consultation and only ordered one vile when I need eight. Could have resulted in death! Never said sorry. Decided to reduce my meds stating it was new guidelines which was a lie and proved it when I asked him to show me the guidelines, he couldn't. Asked me when my last physical was, it was given by him three months earlier he had no idea, horrible MD, hideous human.

Wait time
40 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wait time
15 minutes
Easy Appointment
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

A+

wonderful doctor!

Easy Appointment
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Dr. Castillo is very very good at his job. His rappore with his patients is excellent. He pays attention to what you say.

Wait time
20 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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