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23 Ratings • 12 Comments
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Terrible customer service!
Self-verified patient of Dr. Heather D Adkins - Posted on September 6th, 2019
I hate to submit a negative comment, because it seems that she really does care. But Dr. Adkins’ customer service skills are terrible. I saw her one week ago today and her notes have not been finalized, nor has she submitted the prescriptions we discussed during the visit. I’m now running out of meds. This is not the first time I have experienced her disorganization and terrible follow through. The nurse can’t submit my preauthorization for Botox until Dr. Adkins’ notes are entered and finalized. Something like this happens at every visit. This time it was her computer not working. Previously they had no internet. It took the nurse 45 minutes back then to locate a paper lab request. I never got a call to tell me that my lab work results were back. Nobody called. I had to wait until my next appointment to find out what my results were.
Disorganized
Self-verified patient of Dr. Heather D Adkins - Posted on March 4th, 2019
Not only did they open the office and hour late, the doctor showed up to work an hour and half late. I was evaluated and after one week I still hadn’t received my medication (and now almost 3 weeks later still no medication) Plus, I received a bill for my Co Pay that I paid already. This is NO way to run a business. I do not recommend this practice. I canceled my future appointment and will not go back.
Best headaches specialist around!
Self-verified patient of Dr. Heather D Adkins - Posted on November 19th, 2018
Dr. Adkins is in my opinion the best neurologist to she if you have chronic migraines or headaches. She is through and does not leave any stone unturned with diagnosis and treatment. Head pain is a very tricky thing. There are no labs or test that can be ran to diagnose. Dr. Adkins takes the time and really gets to know her patients pior to treatment. I highly recommend her if you’re have any kind of chronic head pain.
Wonderful Doctor
Self-verified patient of Dr. Heather D Adkins - Posted on October 12th, 2017
Dr. Adkins is a very caring neurologist who has been very effectively treating me for migraine headaches for several years. I highly recommend anyone with any type of headache or related condition see Dr. Adkins.
Five Stars
Self-verified patient of Dr. Heather D Adkins - Posted on October 7th, 2017
Finally a diagnosis!
Self-verified patient of Dr. Heather D Adkins - Posted on September 20th, 2017
I can't say enough how amazing Dr. Adkins is and how grateful I am for her. My medical history is very complex, for the last 14 years every doctor ended with the same, we just don't know. I was frustrated and losing hope when I was referred to Dr. Adkins. Even when tests came back negative or inconclusive she NEVER gave up and now we finally have answers. Due to the miltary I now travel from CA to see her because not only is she caring and compassionate, she is the best specialists I've seen.
Five Stars
Self-verified patient of Dr. Heather D Adkins - Posted on September 7th, 2017
Five Stars
Self-verified patient of Dr. Heather D Adkins - Posted on August 17th, 2017
Five Stars
Self-verified patient of Dr. Heather D Adkins - Posted on August 17th, 2017
My best qualify of life - ever
Self-verified patient of Dr. Heather D Adkins - Posted on July 27th, 2017
After over 40 years of inadequate treatment, Dr. Heather D. Adkins’ willingness ot listen to my account of effective and ineffective treatments was refreshing. During the seven years I’ve been her patient, her specific knowledge and compassion for headache suffers, along with her treatment recommendations, has resulted in the best quality of life I’ve experienced in decades. I consider my 320 mile round-trips a small inconvenience, considering the benefits.
She's a gem!
Self-verified patient of Dr. Heather D Adkins - Posted on July 25th, 2017
Absolutely love Dr. Adkins!
Migraine Headache Help
Self-verified patient of Dr. Heather D Adkins - Posted on July 9th, 2017
Dr Adkins is great! She is so patient and takes all the time needed to answer any and all questions!
