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Dr. Heather R Ricketts Is this you?

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17 Ratings • 3 Comments

2.7
  • 4
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Quality Rating

Neutral

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
30.8 min

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Showing 12 of 17 Ratings

Three Stars

Staff made my appointment at the wrong location so I had to wait for appointment at correct location. Dr. Ricketts spent very little time with me. I had to ask to have her come back in so I could ask a question. She referred me to a specialist but never followed up on that referral.

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Promptness
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Accurate Diagnosis
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Appropriate Follow-up
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Two Stars

The front desk staff are very rude and incosiderate. Follow up appointments are never scheduled and leaving a message will get you no where with this office. I feel as if I have been brushed off to the side and have to keep bugging them.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Told the nurse and doctor of an issue I was having prior to examination; however during the examination she forgot about my concern and I had to mention it again to her. She brushed it off and didn't even give me alternatives like doing tests or anything to figure out what the problem was. The symptoms showed up again 6 months later and I called her nurse to get an appointment or an opinion and no one ever called me back.

Wait time
20.0 minutes
Easy Appointment
Promptness
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One Star

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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