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Dr. Heidi M Henchell Is this you?

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16 Ratings • 9 Comments

3.7
  • 10
  • 0
  • 1
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  • 4

Quality Rating

Satisfied

Wait Time
12.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 16 Ratings

Thorough and competent

She is a good listener and answered all of my questions. I did not feel at all hurried. Have recommended her to others.

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Will never go back.

Coldest, rudest doctor I've ever seen. Asked me questions then interrupted before I could answer. She so clearly didn't care at all. I'm not a sensitive person at all, but she was horrifically rude. Will never go back. If she doesn't listen how the heck can she help me?

Wait time
10 minutes
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Thoughtful

Very utilitarian. Bedside manner clinical. Her focus was on getting me out of her office in a prescribed amount of time. Little, if any warmth shown during my visit. She did not seem interested in connecting on human level.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Very Considerate and has great assessment skills

I am an old RN with MS and I really appreciate MD Heidi Henchell's physical assessment skills. She is one of the few doctors that I have seen while in California, including Neurologists or other specialists for MS that I can trust to chart what they actually do. She is kind and I trust her thorough evaluation after each appointment because she has always treated me very well.

Easy Appointment
Promptness
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Five Stars

I find Dr Henchell to be very caring, and thorough. She listens, and follows through with all of my concerns.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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HORRIBLE!!!

Went in for a physical and she accused me of being a drug addict! Ordered a bunch of unnecessary tests (including drug tests that all came back NEGATIVE) that I am now having to pay for out of pocket. Her bedside manner is horrible. Her biases from past patients cloud her judgment and hinder her from being able to properly diagnose her patients. AVOID at all costs!!

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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University Professor

I was VERY impressed. I saw Dr. Henchell when my usual doctor was unavailable. Appointment was at request of my (out of area) oncologist, since I had developed unusual breast pain and had had breast cancer a number of years ago. Dr. Henchell carefully listened, did a few in-office tests, asked numerous questions and narrowed down possibilities. She was logical, thoughtful and insightful as well as kind. She very much inspired confidence. She suggested that the pain was probably neuropathy (nerve related pain), a diagnosis confirmed a week later by ultrasound and my oncologist. I will definitely request to see Dr. Henchell again for myself and my family.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Excellent physician!!

Dr. Henchell is an excellent physician. My visits with her have always been interesting. I learn a lot each time I meet with her. She does not talk down to me and encourages questions and dialog. I have never felt that she is trying to hurry through an appointment. She also is interested in the effects of nutrition on health, which I really appreciate. She has always been correct in her diagnoses. She also has called me at home to follow up on a discussion or to give me the results of additional research she has done. After working with physicians for many years what I find extrodinary is that she is not afraid to say "I don't know, but I will find out"...and she does. After all, physicians can't possibly know everything about all health issues, but they usually won't let you know that! I would recommend her very strongly...and in fact, have done so several times.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I have been very happy with the care I have received from Dr. Henchell.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Five Stars

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