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Dr. Helen Kraus Is this you?

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17 Ratings • 3 Comments

3.3
  • 7
  • 1
  • 3
  • 1
  • 5

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
10 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 17 Ratings

Front desk staff are awful

Posted on December 31st, 2015

Dr kraus is very good. She is quick with you during consult and each follow up appt but she did a great job. I do wish my boobs were a little smaller. The real problem is the incompetence of the office staff. Honestly dr kraus is a great doctor but she will go down In ratings if she doesn't fire the girls at the front desk and Dan the insurance guy. They literally are so incompetent and rude i hate calling the office or even going to my appointments because of them. They just wanna sit behind the desk all day and not fax over the right forms. Your job is not hard at all it's just pure laziness and lack of respect for the patients paying the big bucks for these surgerys. They took 3 months to even get things right with the insurance people to get it approved and then each appointment I would have to call for them to fax over literally one document to my work and to my short term disability group. It's really not that hard. Awful front desk staff literally awful I can't even say it enough.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Ministry Administrator

Posted on August 15th, 2013

I had a double mastectomy after being diagnosed with breast cancer. Dr. Kraus began breast reconstruction at time of mastectomy. I ran out of health insurance and had to postpone the final phase of breast reconstruction. My church had a fundraiser to come up with the money. Never heard about Dr. Kraus during that time. Called for help, Florida Hosp. called for a letter to speed my surgery, she didn't want to help. No compassion, humanity, care or help from Dr. Krause. She told me she will be happy to refer me to a different doctor. 10 months after mastectomy my reconstruction is not done.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Five Stars

Posted on June 9th, 2012

Dr. Kraus is the real deal. I am very satisfied with my results, and would reccomend her to anyone. Her office staff is very friendly, and went above and beyond to help with any questions or concerns.

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Three Stars

Posted on December 5th, 2017

Five Stars

Posted on June 16th, 2017

Five Stars

Posted on February 10th, 2016

Three Stars

Posted on November 11th, 2015

Four Stars

Posted on June 9th, 2015

One Star

Posted on March 24th, 2015

Five Stars

Posted on October 27th, 2014

Five Stars

Posted on July 2nd, 2014

One Star

Posted on June 18th, 2014

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