Helen Torok

Trillium Creek Dermatology in Medina called the police on me yesterday when I came in asking to speak to Dr. Helen Torok personally. They did not call me personally, initially, to inform me of a biopsy returning with a rare cancer diagnosis. They sent out an unsigned form letter instead that I received 7/2. Dr. Torok insisted that I was called....told me four times that I was called and given the results, but I was NOT. I went in to pick up my pathology report and records after speaking to her on the phone briefly yesterday morning. I simply wanted to show her my phone and my Verizon record that shows NO incoming phone calls from Trillium Creek. All I was looking for was an acknowlegement that their office may have made a mistake and possibly might apologize for it. Both Dr. Helen Torok and the office manager Aaron Funk refused to come out and/or see me and when I told them I would wait or book an office visit and pay to speak to them I was told the police would be called if I didn’t immediately leave. Then they sent the receptionist back out to tell me that I should be ashamed of myself for wasting the police department’s time. Three Montville police cars arrive, they talk to her in the back office and the officer came out and said “They’re not coming out, and I’m so sorry that this has happened to you”

I went to see the doctor to determine if I should be concerned about some moles that dried and flaked skin. After waiting an hour, I was told that it could be another hour to see the doctor, however I could have a nurse something-or-other look at me instead. I chose that because I didn't want to wait any longer. I was looked at and told the moles were benign. The nurse encouraged me to have them removed, which I agreed to, but wondered why they would remove a benign mole. I later figured it out. They made money by removing them. Bottom line: I consider her practice to be a bait-and-switch operation. I believe she overbooks and gives the overflow to her subordinates. It was a very unhappy experience.