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Have you seen Dr. Irene A Malek?
A patient who verified they visited Dr. Irene A Malek - Posted on October 24th, 2016
A review by a patient that verified they have visited Dr. Irene A Malek - Posted on August 24th, 2016
Requires multiple appointments, then you only see her PA- and bills her at same rate as doctor, refused to mail me a copy of report--"no stamps in office"- I had to come in to pick it up. Nice person but waste of time for a doctor.
Self-verified patient of Dr. Irene A Malek - Posted on July 15th, 2015
Self-verified patient of Dr. Irene A Malek - Posted on February 9th, 2015
Dr. Malek is exceptional. She takes time to listen. She doesn't try to rush in and out of the examining room.
A review by a patient that verified they have visited Dr. Irene A Malek - Posted on February 5th, 2015
A review by a patient that verified they have visited Dr. Irene A Malek - Posted on February 4th, 2014
I would steer anyone clear of Dr. Malek. Although nice in person, she and staff do not practice what I would call ethical business standards. Her staff have repeatedly failed to process samples for accurate test results, do not keep updated notes in files and have poor communication methods. It's too bad as she seems to be a caring doctor but that's only one piece of the pie and the rest is lacking.
Self-verified patient of Dr. Irene A Malek - Posted on December 4th, 2013
Dr. Malek is charming and seems capable. I used to love her; she was caring and a good listener. I am switching doctors and here's why: good staff don't stay long. There seems to be high staff turnover. All over the lobby and in each room are notices about Latisse, Botox, Clarisonic. Additionally, there are notices all over regarding payment, what she charges for forms, etc. the message I get is that she cares more about marketing to patients than the patients themselves. There are now 3 doctors and one PA using four rooms. Wait times are ridiculously long. Already have an appointment with a new doctor.
Self-verified patient of Dr. Irene A Malek - Posted on August 26th, 2013
I do like this doctor very much, her staff is quite AWFUL. Call backs (if they do call back) occurs very seldom. Their phone message says "that mail box is full" when you try calling their main office number. Staff is very UNHELPFUL. It's too bad, will have to find another doctor due to staff!
A patient who verified they visited Dr. Irene A Malek - Posted on January 25th, 2013
Dr. Malek happily agreed to take over an important but very minor Rx I have had for a very long time, for a minor condition, since my old doctor relocated. When I requested a refill from the pharmacy, it was denied. After calling the office multiple times over a week trying to get an explanation from the doctor, the staff eventually just told me that I was supposed to come in for a follow up and I needed to come in to see the doctor, as she will not even answer a simple question over the phone (since she cannot bill and charge for that). I have no problems with follow-ups, my problem is that the details that staff gave me were completely wrong, clearly indicating that Malek had little to no notes or memory of my visit, only 3 months ago. The reality is that she gave me a clear bill of health, complimenting me on my labs, and assuring me that I will not need to come back for 6 months. Between Malek's lies (or fabricated reality), the ridiculous time it took just to get an answer from her, her refusal to speak over the phone (even though she was in the same room as the receptionist), and the fact that they just denied my request without the decency to contact me or inform me that they wanted to see me, Malek is the absolute worst 'professional' anything that I have ever dealt with.
Paging Dr. Malek
A review by a patient that verified they have visited Dr. Irene A Malek - Posted on October 3rd, 2012
I've had a few appointments already and I've never met the famous Dr. Malek, I've only met her PA... The staff is ok but they're not very informative, I had to pry any info from them. Her PA is very nice and courteous.
Lisa Smith, Long Beach, CA
A review by a patient that verified they have visited Dr. Irene A Malek - Posted on September 7th, 2012
I just want to say that I read that two previous reviews of Dr. Malek and was shocked. I have been coming to Dr. Malek for several years. Yes her office has gone thru several transitions but they are always so helpful. I have never had a bad experience at her office with either her or her staff. What I love about Dr. Malek is that she will spend over 30 mins with you if you need it. She knows how to make sure you know your important and that you understand everything and all your options. Maybe the other reviewers are diffcult people that are high maintience and thats why they got an attitude from the staff. Do unto others as you would want done unto you.
Terrible Office STAFF
Self-verified patient of Dr. Irene A Malek - Posted on April 12th, 2012
ok first off i have been going here for 6 months and have seen 13 new faces since then the front desk girls have no idea about what is going on the girl who takes you back doesnt know why you are there even though she has the paper work and gave my kid a vaccination and didnt know what the influenza shot was the (flu) shot and didnt know what Dtap was an didnt know that it was also for the wooping cough.since i have been going there they went through 4 diff girls who take you to the back and they charge me co pays when im not suppose to pay for preventative apt's when i found out after the fact from my insurance that it was suppose to be a $0 co pay. then they gave me a wrong referal before they didnt send it right and did it for another insurance and sent my husband to the wrong lab before then had to go back and get a new lab paper, then they forget to give back my kids vaccination card i always habe to remind them and ask for it. Dr. Malek is a good Dr. but has very unprofesion people workimg for her and non seem to know what is going on EVER. also they have changed the Nurse practioners i have seen 4 diff ones. also the last nurse didnt even know how to measure my childs head corectly. im so over this office i cant wait to find a new one.
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