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Dr. James S Brock Is this you?

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15 Ratings • 2 Comments

3.7
  • 7
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  • 3
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Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
15 min

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Three Stars

I had a surgery scheduled for 10:30 and to be at his office by 9:30. The day before, I was called by one of his staff, Amy. She informed me in the middle of Thursday that my appointment was moved to 12:15 & to be at the office by 11:15. I had a few hours to find a new way to get to & from the surgery center. My original ride had to re-arrange her schedule to accommodate me. Amy's attitude was very dismissive. I was given 1 appointment and at the last minute given a much later time. The difficulty in finding someone on a work day that could give me a ride is very difficult and to be dismissed as there's nothing anyone is going to do is disrespectful to the patient. The lack of respect is shocking. I'm also a doctor and never spoke to a patient that way, nor has my staff in 20 years of practice

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Excellant

He saved my life quite a few years back, I will always be grateful . He was in Sarasota Fl. at the time

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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