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Dr. James Heroy III Is this you?

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3 Ratings • 2 Comments

3.2
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
32.5 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Bad office policies

Doctor was great. Office policies need to be revised, however. This practice charges for procedures before you leave...despite the fact that you have full insurance coverage and just paid your co-pay. They say their policy is in place "in case" the insurance company does not pay them. Beware that you are paying for your procedures (even ear wax removal), even if you have insurance. They say you will be reimbursed later if the charges turn out to be covered by your insurance company. Spoke to 3 office staff- only to be told this is their policy. What is this industry coming to? Cash only despite insurance coverage? That's what their billing and collections departments are for. They are essentially taking a personal loan out from me and then reimbursing me at a later date. Unacceptable customer service.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Almost Retired. Should Retire!

Not Impressed with this physician being a specialist. Didn't have alternative treatment options. Felt my primary understood more about ENT then he did. Wanted to refer to partner for surgery before trying less invasive treatment.I would not recommend this physician.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Five Stars

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