Dr. James Joseph Schulte, MD

I checked in at 937 am and was number 20 in line to be seen. I waited 6 hours in the parking lot in my car before I received a call to enter the office at 345pm. Once in a room I had to wait another hour just to see the physician. Dr. Schulte was condescending, rude, and very short with me and did not allow me to explain what was going on. I was spoken to by Dr. Schulte like I was a child and was incompetent in my health care decisions. My fiancé currently works as a PA in a urgent care with just her and 2 MAs and they see at least 6 pts an hour I would think that at seeing pts at a rate of a mere 2 or 3 an hour I would actually be listened to by my provider however all I got was 2 minutes of being spoken over and failure to manage my symptoms. I’ve been a medic for years and worked in the ED for several years as well I know that it’s currently challenging with the pandemic. However the pandemic simply does not justify the providers or nursing and administrative staff to treat their… patients as second class citizens. Should’ve went to minute clinic, this was by far my worst healthcare experience ever!

Ok, so is a long explanation, to get my explanation, across, without leaving anything out? Or attempt to.. Dr. was, knowledgable, actually a Doctor. Knew where exactly pressure was in sinuses, where the discomfort in what i call gland area. I had tightness in my chest, said lungs sounded better then expected, i informed i had used my inhaler, and my inhaler was expired. I needed refill, but that is a primary care job to do, he did not say, i am saying. But stands to reason why did not refill my inhaler. Prescribed, antibiotics for infection. Actually prescribed, antibiotics, for an infection, that was out of control. I have been over yrs able to control, this time was not, able. Wasnt, an unstable person, was confident, and able to do his job. Did his job. Precisely and accurately. The office staff were nice, knowledgable, no hoops to jump thru, no insanity. The nurse? or took blood pressure, or vitals, was normal, helpful, stable. Was like a Doctor visit, vacation, without craziness,… insanity, etc. Inside or outside. Though i have a couple professional physician's. It Was a professional office visit with adequate, proper treatment. I needed antibiotics to address the infection, the doctor proceeded to fill, order a prescription, (note: i have medication ptsd, seriously, spaz, freak out, with any medications)., i didnt even feel the need to question him, though i started to, my mind reverted back to the knowledge, i was able to control, my spaz condition, in regards to what he was prescribing, there was an air of professionalism, knowledge, that led to an air of trust, didnt freak me out, to the point, i couldn't control my major anxiety condition, especially in medications, which i have a severe and extreme, anxiety condition, related to side effects, of medications, that is extremely hard to control. That is not always, related to the physician's, as much as the insurance companies, and regulated, issues. The Doctor, had no preconceived insanities, issues, about antibiotics, i know and watch out for myself, all of the issues. I had not been on antibiotics, for what? four, five yrs? I otherwise, would have had cause, to say something about any antibiotic prescription, i did not know he was ordering a antibiotic, it was the air, it was the knowledge base, that i trusted, i was visiting a real doctor. Just the fact, he knew, exactly where uncomfortable, where my sinuses were, was a major comfort in and of itself and that knowledge made all the difference in the world, to my extreme anxiety along with controlling it, in that particular setting. I was just certain, he knew what he was doing. Which would stand to reason, the treatment. The question of the inhaler, was a given, that i comforted myself, with, primary care's job. This Doctor gets an A, "Five Stars" all around for this visit. Is running a stand up office, personnel, and is a stand up, Educated Physician. It was a Dr. Visit, vacation, I can attest, is few and far between. I highly recommend, and trust if doesn't know something, will refer out, to someone who does know. I feel that confident, in the stability and knowledge, of that office visit, and as a family care, physician. No B.S., no more, no less, and treated the problem to which i went to the doctor for. I do not know this physician, office, staff, etc. personally, or etc. but just that experience alone, i highly recommend and have the confidence in doing so. Not something i do, lightly. Physician's literally hold their patients lives in their hands, and with that consideration, for a family practice physician, I have nor hold "any" reservations, recommending this physician. Regardless, of race, color, creed, national origin, gender, age, political affiliation, religious affiliation, i wouldnt have the first clue, what that physician believes, thinks, or is associated with, or any consideration that may be considered, assumed, suggested, or otherwise, interpretted, in regards to my recommendation, and or in my opinion. I do not use any of the many assumptions, when considering a physician, other then the knowledge and job they do and or are capable of doing. That is not usually known, until i have the experience of a office visit. Earned his five star rating. In fact i have a question with one physician, that worked on my son's hand, as to if he was actually paid? As we had applied for, insurances, at that time. I pray he has been fully compensated. He is an excellent physician, the utmost of professionalism, and knowledge, for which i have not, noted as of yet, and i am very thankful, for the work he did. I just had the opportunity, to make mention of this physician's, office visit, the experience i had, in regards to my care. However, that said, He certainly, deserves to be paid, a.s.a.p. in addition, to respectfully, professionally, complimented. For the record, no did not prescribe any pain medication, just in case that is a problem or question for anyone. He prescribed antibiotics, which were directly a treatment, for the condition in which i presented with, and he actually, for himself, knew, via examination, and addressed appropriately. I cannot say enough, i certainly have enough experience, in which to recommend, in this regard. Medical Care, is professional, Medical care is on a individual basis, there is no one size fits all, as some omg. have to be kidding me, i have heard things on television, people actually using race, for prescription complaints, Its like? what on earth?. Medical problems, or conditions are, as per, each individuals, medical condition. It is not about drugs, even though the physician did prescribe, he did so, accurately, appropriately, medically. I was at no point in time threatened, concerned, worried, or otherwise, anxiety stricken. I was definitely, "comforted by the knowledge", not having a clue, upon entering that facility, and or bein

Physician talked down to myself and my son. Not friendly at all. Did not even want to ask questions only wanted appt to be over. I work in healthcare and have never felt the way I have about a physician until I took my son to urgent care this evening.

Yesterday, my husband consulted Dr. Schulte at the Mentor UH Urgent Care center for severe lower back pain (7-8/10). After a thorough interview and examination and a series of X-rays, Dr. Schulte diagnosed osteoarthritis in my husband's right hip and prescribed a NSAID painkiller that would not aggravate my husband's occasional (rare) gastric bleeding. He sent the prescription to our drugstore. A few minutes after the first pill, my husband was ,and still is, pain-free. A year ago I saw Dr. Schulte at the same walk-in facility for a severe case of eczema. This time as well, he did a thorough interview and examination and administered two steroid shots (immediate and long-lasting). By the next day, my condition had improved, and within a few days the eczema had cleared up. What impressed us both times was Dr. Schulte's willingness to listen to us and to ask questions (and pay attention to the answers), and to be sure we understood what he told us. And, obviously, our results confirm… his diagnostic expertise.

Dr. Schulte was the only doctor in 10 years to correctly diagnose my medical problem. This was after a 10 minute period of time that he actually "listened" to what I was telling him. Excellent at hearing what you say, excellent bedside manor, very caring and professional! I have made him my PCP after going to another doc for 20 years.