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18 Ratings • 9 Comments

4.3
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Quality Rating

Highly Satisfied

Wait Time
13.6 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
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Showing 12 of 18 Ratings

I had a knee replacement 3 years ago by Dr. Zhao at Pine Creek Medical Center. When I came out of surgery I had an infection which Dr. Zhao said was normally found in the intestinal tract. I got this infection during surgery. I was not happy with the procedure Dr. Zhao wanted to do, so I got a second opinion. Dr. Umar Burney saved my leg. If I had continued with Dr. Zhao ‘s plan to treat the infection, I would surely have lost my leg. I am still dealing with the work that had to be done to my knee!

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Appropriate Follow-up
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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Awful experience!!! Don't waste your time or money!

Doctor seemed VERY arrogant, not a pleasant experience at all! Needless to say, overbilled for service for absolutely nothing, as well as insurance being billing by yet another provider that I never even consented to, and then, you guessed it...I got stuck with the bill!!! Not a happy camper! Save your time and go to UTSW from the get go!

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Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
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Dr. Zhao is a great dr he explained everything very well and worked with me and my schedule.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
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Spends Time with Me
Appropriate Follow-up
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Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
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Great doctor. He spends a lot of time with me and does not use difficult medical terminology that is hard to understand. Thumbs up! And great and clean and modern office!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
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