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18 Ratings • 9 Comments

4.3
  • 14
  • 1
  • 3

Quality Rating

Highly Satisfied

Wait Time
13.6 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

Showing 12 of 18 Ratings

I had a knee replacement 3 years ago by Dr. Zhao at Pine Creek Medical Center. When I came out of surgery I had an infection which Dr. Zhao said was normally found in the intestinal tract. I got this infection during surgery. I was not happy with the procedure Dr. Zhao wanted to do, so I got a second opinion. Dr. Umar Burney saved my leg. If I had continued with Dr. Zhao ‘s plan to treat the infection, I would surely have lost my leg. I am still dealing with the work that had to be done to my knee!

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Easy Appointment
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Awful experience!!! Don't waste your time or money!

Doctor seemed VERY arrogant, not a pleasant experience at all! Needless to say, overbilled for service for absolutely nothing, as well as insurance being billing by yet another provider that I never even consented to, and then, you guessed it...I got stuck with the bill!!! Not a happy camper! Save your time and go to UTSW from the get go!

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Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
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Dr. Zhao is a great dr he explained everything very well and worked with me and my schedule.

Wait time
15 minutes
Easy Appointment
Promptness
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Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Great doctor. He spends a lot of time with me and does not use difficult medical terminology that is hard to understand. Thumbs up! And great and clean and modern office!

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
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