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Dr. Jennifer L Helton Is this you?

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29 Ratings • 5 Comments

4.3
  • 22
  • 3
  • 0
  • 0
  • 4

Quality Rating

Highly Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
15 min

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Showing 12 of 29 Ratings

Five Stars

Great doctor & wonderful staff!

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

I was referred to Dr. Helton when she was at the Matthews location and she is the most thorough Dermatologist that I've ever seen! When she moved to her new location in Charlotte, I followed her there too. She has a wonderful personality and I would definitely recommend her to anyone who needs a Dermatologist.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

I had been a patient at her previous location in Matthews for years, drove 40 minutes to her new office and found new staff rude they refused to honor my appointment because I would not provide my social security number to verify my insurance, which is not true, your social security number is not required to verify your insurance

Easy Appointment
Promptness
Friendly Staff
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Your Staff is Rude

I have been trying to reach Dr. Helton for her to call me back to express my concerns about her staff. To no avail my messages continue to be "block" by her office manager and (staff). I would hope Dr. Helton does not have any idea how her staff is handling her patients and maybe why they are not coming back. Dr. Helton please find away for your patients to leave a message directly with you and NOT with your staff who intercept your messages. Whether or not you call your patients back would be between you and your patient. Not your patients feeling like your staff is blocking any and all contacts with you. Concern Parent of a patient

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MR.

Took a few weeks to get an appointment, Despite having my United Health Card and ability to pay was denied service as I was asked to provide my Social Security number in full. None of my other medical providers still require this information. At this business rules seem more important than people.

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Four Stars

Five Stars

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

One Star

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Four Stars

Five Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
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