- Friendly Staff
- Wait Time
- Appropriate Followup
- Spends Time With Me
- Bedside Manner
- Accurate Diagnosis
- Easy Appointments
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Have you seen Dr. Jennifer Laing?
Self-verified patient of Dr. Jennifer Laing - Posted on August 23rd, 2017
Rating for Doctor = 5; rating for staff = 2 I absolutely love Dr. Jennifer Laing. However, her office staff leaves much to be desired. My insurance requires referrals and will assign an authorization number. Each specialist requires a referral. I have been referred to specialists and no referral was sent to the insurance company. I don't know if it is lack of training or just negligence, As a result, I don't know whether to keep my appointment or not.
Self-verified patient of Dr. Jennifer Laing - Posted on October 26th, 2015
Once you make your appointment, the wait is HORRIBLE! We have waited almost 2 hours and just had to walk out! Dr Laing has filled out my prescription and had someone else's name on it, had a different name on test orders, or just failed to send orders over for blood work - so we have had to make a trip back to her office on SEVERAL occasions or had to call (which usually get a vm). It becomes a hassle for older people. It is frightening to think that IF a wrong name could be placed on a prescription, it could just as easily have the right name on the WRONG prescription ---THAT'S SCARY. I know everyone makes mistakes, but this has happened to us on several occasions and it makes us concerned, not just for ourselves, but to all of her patients. It seems that they are overbooking and under-staffed, which causes mistakes to happen. She is a thorough and caring physician, but she is overloaded with patients. It appears like she needs a second person helping her treat her patients!
Self-verified patient of Dr. Jennifer Laing - Posted on September 21st, 2015
The staff at this office constantly turns off the phone so that patients can't get through. They never return calls. They constantly reschedule appointments at the last minute. Terrible practice. Horrible hours. Once you FINALLY get an appointment you sit in the office for hours. Heads up.... The number to the back line is 903-891-3167. They hate you calling this number but how in the world do they expect you to get a hold of your doctor who is suppose to be caring for you medically when they turn off the phones.!!! If at all possible - CHANGE YOUR PRIMARY CARE.
Self-verified patient of Dr. Jennifer Laing - Posted on November 20th, 2014
Caring & compassionate
Self-verified patient of Dr. Jennifer Laing - Posted on April 7th, 2014
I have been seeing Dr. Laing since 2004. She is not what one thinks of when they think of a traditional doctor, but she is a very good, caring & compassionate doctor. She practices both traditional and holistic medicine, if you are not comfortable with holistic medicine she sticks with traditional medicine. You never feel rushed, she listens carefully and is very easy to talk to. Yes, sometimes you have to wait longer than you might like but you are waiting because she is taking the time with another patient. If your situation requires more time than normal rest assured she will spend the needed time with you.
Self-verified patient of Dr. Jennifer Laing - Posted on March 28th, 2011
Plan on waiting to see Dr. Laing. However, she is well worth the wait. Be assured that she will spend as much time with you as she did with the patient that had you waiting. She never rushes you. She spends time with you and cares about you as a person. You are more than just a vessel holding symptoms.
Dr. Laing is Phenomenal
Self-verified patient of Dr. Jennifer Laing - Posted on November 23rd, 2009
Dr. Laing has been my PCP for almost 6 years. In that time she has been able to diagnose issues with me that no other doctors had found and provide treatment accordingly. She has a super refreshing, friendly demeanor and absolutely puts her patients first. Her staff (Sue her MA, Melissa in the front office) are all caring and considerate. I never have a problem getting in next day for refills or same day for sick visits because she stays late and is flexible. She's closed on Fridays but more than makes up for that with super early and late hours during the week. She's the best physician I've ever had, even sending me flowers in the hospital after an emergency surgery. I love that she is eccentric and funny, self deprecating and kind. This rating system is only 4 stars...I give her a 5.
Self-verified patient of Dr. Jennifer Laing - Posted on April 6th, 2009
The only downside is the wait time at the visit- but once she gets into the exam room her focus is on you and will sit and listen and do a through exam.
Self-verified patient of Dr. Jennifer Laing - Posted on June 5th, 2017
Self-verified patient of Dr. Jennifer Laing - Posted on May 2nd, 2017
Self-verified patient of Dr. Jennifer Laing - Posted on December 16th, 2016
Self-verified patient of Dr. Jennifer Laing - Posted on June 10th, 2016
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