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Dr. John E Hein Is this you?

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1 Rating • 1 Comment

3.7
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Satisfied

Wait Time
10 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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getting records

I was a patient of Dr. John Hein when he was in Dickson, TN until he moved his practice to OR. I had very good experiences on my visits to his office. I recently requested my records be sent to my current doctor so that I can have surgery. The first request was sent 10 weeks ago, the second was sent 4 weeks ago. We can only get a P.O. Box for a contact for the request to be sent. I have called his current office several times requesting to speak with Dr. Hein and have actually been hung up on my a receptionist in the office. I have not been rude at all, I was so upset that I actually cried because I cant get anywhere with this request and my surgery is on hold waiting for my records that doesnt seem to be coming. Can anyone help??

Wait time
10.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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