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Dr. John Smoot Is this you?

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22 Ratings • 2 Comments

4.2
  • 15
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  • 2
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Quality Rating

Highly Satisfied

Friendly Staff
Promptness
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Accurate Diagnosis
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Wait Time
7 min

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Showing 12 of 22 Ratings

WORST EVER

Posted on May 26th, 2016

We were trying to get my 87 year old mother's ankle surgery set up. It was one screw up after another. First, Dr. Smoot made no arragemebts for rehab after the surgery. I had to pitch a fit before they agreed to set it up for rehab after surgery. Then, the frustration of trying to call the office for simple questions and being on hold for 30 min, leaving messages that were never returned, causing me to have to go in person to the office. However, even when I did that, no one could be bothered to see me. Finally I got a call from the office--but it was to ask about a $50 bill. I told her about it all, and she said she would page Dr. Smoot right away, and to expect a call that day. Smoot never called. Smoot's office called again, to schedule a pre-op visit. I told them that we were set up for a pre-op at the hospital, and they told me it would be at their office, not the hospital. After the office pre-op, the hospital called and asked why we had not shown up for the pre-op. I went down in person again, and demanded to know why they gave me this misinformation. Big shrug. Finally, we went for the surgery. However, when we arrived at the hospital, we were told that the surgery was canceled. No one even bothered to call us. I had arranged to take the whole day off from work. My advice, go somewhere else. We will have the surgery done by a surgeon at Medical Park Tower Orthpedics, Dr. Malone Hill.

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Five Stars

Posted on April 13th, 2016

Dr Smoot is brilliant, compassionate and genuine. He is incredibly precise with my ankle replacement and excellent with my encouragement. Mike is also wonderful at getting on my level and helping me through the pain and lengthly recovery. It's not fun, but with these experts, you can regain use of your ankle and bring healing into your life.

Wait time
10 minutes
Easy Appointment
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Five Stars

Posted on November 25th, 2017

Three Stars

Posted on October 17th, 2017

Two Stars

Posted on October 9th, 2017

Five Stars

Posted on January 13th, 2017

Five Stars

Posted on July 19th, 2016

Five Stars

Posted on January 31st, 2016

Wait time
5 minutes
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Four Stars

Posted on January 26th, 2016

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Five Stars

Posted on December 28th, 2015

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Five Stars

Posted on September 11th, 2015

Wait time
5 minutes
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Five Stars

Posted on August 31st, 2015

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